EKE VALENTINE OSINACHI
OWERRI NORTH L. G. A,IMO STATE
Summary
Dynamic and results-oriented professional with a strong foundation in sales planning, forecasting, and customer retention strategies. Demonstrates exceptional communication skills and the ability to work independently while effectively leading teams. Proficient in CRM software, with a visionary approach to achieving business objectives. Fluent in English and Igbo, committed to meeting deadlines and utilising initiatives for optimal outcomes.
Energetic Business Relationship Manager known for building and nurturing high-value client partnerships. Delivered comprehensive solutions that enhanced client satisfaction and led to significant revenue growth. Skilled in cross-functional collaboration, driving strategic initiatives, and fostering long-term business relationships.
Offering strong interpersonal and communication skills, combined with experience in fostering positive business relationships. Knowledgeable about project management, customer service, and strategic planning.
Overview
1
1
Certification
17
17
years of post-secondary education
10
10
years of professional experience
Work history
BUSINESS RELATIONSHIP MANAGER
MONIEPOINT MICROFINANCE BANK
OWERRI, NIGERIA
2020.09 - Current
- Managed key relationships to maintain high customer retention rates.
- Enhanced customer relations by managing business accounts diligently.
- Achieved improved client satisfaction with excellent communication skills.
- Handled complex customer complaints, ensuring resolution and satisfaction.
- Strengthened customer trust with consistent follow-ups and updates.
- Identified new business opportunities through market analysis and research.
- Devised marketing plans to increase brand awareness and reach.
- Met targets consistently while adhering to best practice guidelines.
Customer service representative
ACCESSBANK PLC
OWERRI, NIGERIA
2019.04 - 2020.08
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Enhanced communication channels through regular updates on company policies and promotions.
FACILITY OFFICER
DIAMONDBANK
Owerri, NIGERIA
2016.06 - 2019.04
- Enforced health and safety regulations, promoting a safe work environment for all staff members.
- Managed budgets to optimise operational costs and resource allocation.
- Oversaw waste disposal processes, ensuring compliance with environmental standards. for a greener working environment.
- Scheduled routine maintenance checks, preventing unexpected breakdowns.
- Conducted maintenance checks, ensuring optimal facility function.
- Performed regular equipment inspections, guaranteeing their optimum performance.
- Updated facilities records regularly for keeping an accurate track of assets.
- Worked closely with suppliers, achieving cost-effective procurement of materials.
- Contributed to disaster recovery planning, enhancing business continuity during emergencies.
Education
HIGHER NATIONAL DIPLOMA - Civil Engr
Federal Polytechnic Nekede
Owerri, Imo state 2013.01 - 2015.10
NATIONAL DIPLOMA - CIVIL ENGINEERING
FEDERAL POLYTECHNIC NEKEDE OWERRI NIGERIA
OWERRI 2009.01 - 2011.11
WAEC - SCIENCE SUBJECTS
UMUOKRIKA SECONDARY TECHNICAL SCHOOL EKWERAZU MBAISE
OWERRI 2001.09 - 2007.06
FSLC -
COMMUNITY PRIMARY SCHOOL ORU AHIARA MBAISE
OWERRI IMO STATE NIGERIA 1995.06 - 2000.09
Skills
- Sales forecasting
- CRM Software proficiency
- Retention strategies
- Results orientation
- Deadline management
- Team Leadership
- Bilingual proficiency
- Adaptive mindset
- Ability to work with little or no supervision
- Dependable performance
- Visionary thinking
- Interpersonal skills
HOBBIES
Singing, Reading and Playing ga
PERSONAL DETAILS
- DATE OF BIRTH: 28th August,1987
- MARITAL STATUS: Married
- SEX: Male
- NATIONALITY: Nigerian
- PLACE OF BIRTH: Mbaise
- HOME TOWN: Mbaise
- LOCAL GOVT. AREA: Ahiazu Mbaise
- STATE OF ORIGIN: Imo State
Certification
DIGITAL MARKETING AND Ai MASTERY
Timeline
BUSINESS RELATIONSHIP MANAGER
MONIEPOINT MICROFINANCE BANK
2020.09 - Current
Customer service representative
ACCESSBANK PLC
2019.04 - 2020.08
FACILITY OFFICER
DIAMONDBANK
2016.06 - 2019.04
HIGHER NATIONAL DIPLOMA - Civil Engr
Federal Polytechnic Nekede
2013.01 - 2015.10
NATIONAL DIPLOMA - CIVIL ENGINEERING
FEDERAL POLYTECHNIC NEKEDE OWERRI NIGERIA
2009.01 - 2011.11
WAEC - SCIENCE SUBJECTS
UMUOKRIKA SECONDARY TECHNICAL SCHOOL EKWERAZU MBAISE
2001.09 - 2007.06
FSLC -
COMMUNITY PRIMARY SCHOOL ORU AHIARA MBAISE
1995.06 - 2000.09