Ejudama Tuoyo
Lagos
Summary
Dynamic, resourceful and a highly motivated person, with good analytical skills. A fast learner with ability to meet targets, goal oriented and an excellent team player.
Overview
16
16
years of professional experience
Work History
IT Executive-Pos Support
Zenith Bank
02.2023 - Current
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Resolved workflow issues to optimize team productivity and improve delivery times.
Customer Care Executive
Polaris Bank
02.2017 - 01.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Sales Representative
Access Bank Head Office
02.2016 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Teacher
Dove Tale College
01.2011 - 01.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Front Desk Manager
Anbil Hotel & Suite
01.2009 - 01.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
High School Diploma - Computer Science
Lagos State Polytechnic
Lagos, Nigeria07-2021
ND - Computer Science
Kwara State Polytechnic
01.2015
Secondary School Certificate -
Government College
Victoria Island, Lagos01.2009
First School Leaving Certificate -
Green Field Primary School
Victoria Island, Lagos01.2003
Skills
- Technology Integration
- Mobile Technologies
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Self Motivation
- Interpersonal Skills
- Technical Support(POS SUPPORT)
References
- Mr. Gamelian, Sailor, 08171651376
- M.O W Abass, Air Force, 08063344566
Hobbies and Interests
- Meeting people
- Reading
- Fabric designing
- Travelling
- Catering
Personal Information
- Date of Birth: 04/15/93
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
Languages
YORUBA
Native language
English
Advanced
C1
playing football
i love playing and also watching Football
Certification
The Fundamental Of Digital Marketing
Timeline
IT Executive-Pos Support
Zenith Bank
02.2023 - Current
Customer Care Executive
Polaris Bank
02.2017 - 01.2023
Sales Representative
Access Bank Head Office
02.2016 - 09.2017
Teacher
Dove Tale College
01.2011 - 01.2012
Front Desk Manager
Anbil Hotel & Suite
01.2009 - 01.2010
High School Diploma - Computer Science
Lagos State Polytechnic
ND - Computer Science
Kwara State Polytechnic
Secondary School Certificate -
Government College
First School Leaving Certificate -
Green Field Primary School
Similar Profiles
Daniel I. EmmanuelDaniel I. Emmanuel
Funds Transfer Officer at Zenith BankFunds Transfer Officer at Zenith Bank
IBRAHIM SALIUIBRAHIM SALIU
System Implementation and Support Engineer at Zenith BankSystem Implementation and Support Engineer at Zenith Bank
Onyedika ChukwudiOnyedika Chukwudi
Sales Performance Analyst at Zenith BankSales Performance Analyst at Zenith Bank