Ejudama Tuoyo
Lagos
Summary
Dynamic, resourceful and a highly motivated person, with good analytical skills. A fast learner with ability to meet targets, goal oriented and an excellent team player.
Overview
16
16
years of professional experience
Work History
IT Executive-Pos Support
Zenith Bank
02.2023 - Current
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Resolved workflow issues to optimize team productivity and improve delivery times.
Customer Care Executive
Polaris Bank
02.2017 - 01.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Sales Representative
Access Bank Head Office
02.2016 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Teacher
Dove Tale College
01.2011 - 01.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Front Desk Manager
Anbil Hotel & Suite
01.2009 - 01.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
High School Diploma - Computer Science
Lagos State Polytechnic
Lagos, Nigeria07-2021
ND - Computer Science
Kwara State Polytechnic
01.2015
Secondary School Certificate -
Government College
Victoria Island, Lagos01.2009
First School Leaving Certificate -
Green Field Primary School
Victoria Island, Lagos01.2003
Skills
- Technology Integration
- Mobile Technologies
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Self Motivation
- Interpersonal Skills
- Technical Support(POS SUPPORT)
References
- Mr. Gamelian, Sailor, 08171651376
- M.O W Abass, Air Force, 08063344566
Hobbies and Interests
- Meeting people
- Reading
- Fabric designing
- Travelling
- Catering
Personal Information
- Date of Birth: 04/15/93
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
Languages
YORUBA
Native language
English
Advanced
C1
playing football
i love playing and also watching Football
Certification
The Fundamental Of Digital Marketing
Timeline
IT Executive-Pos Support
Zenith Bank
02.2023 - Current
Customer Care Executive
Polaris Bank
02.2017 - 01.2023
Sales Representative
Access Bank Head Office
02.2016 - 09.2017
Teacher
Dove Tale College
01.2011 - 01.2012
Front Desk Manager
Anbil Hotel & Suite
01.2009 - 01.2010
High School Diploma - Computer Science
Lagos State Polytechnic
ND - Computer Science
Kwara State Polytechnic
Secondary School Certificate -
Government College
First School Leaving Certificate -
Green Field Primary School
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