EJIRO ONORO

• Developed 6 comprehensive provider strategies that resulted in increased participation and satisfaction levels, improving our CSAT and NPS ratings by 20% per quarter in the last 2 years
• Coordinated with marketing team to develop monthly promotional materials highlighting the benefits of partnering with our organization for providers.
• Championed initiatives to improve provider accessibility by 73% in the last 18months including the development of user-friendly online resources and tools for self-service functions.
• Maintained thorough documentation of all provider interactions and transactions, upholding high levels of accuracy and accountability within the department.
• Facilitated quarterly educational seminars for providers on industry best practices across the 4 major regions of our operations, new regulations, and company updates.
• Strengthened provider network of over 2,000 providers by establishing and maintaining positive relationships with healthcare professionals.
• Conducted regular provider visits to assess needs, resolve issues, and offer support.
• Oversaw provider enlistment process to ensure adherence to regulatory requirements and maintain high-quality standards within the network.
• Analyzed data trends to develop targeted initiatives for improving network performance metrics.

• Oversaw the relationship between the company and a network of over 1,000 hospitals across the country, reducing the complaints of claims indebtedness by 60% within the first 8weeks, through the design of a process for complaint resolution and data-driven monitoring for team compliance with this process.

• Reduced the incidence of suspension of services by providers due to Claims payment by 50% in six weeks.

• Provided a gap analysis and developed a plan to expand the base of the company's provider network by 30% in 12months. Was able to achieve 15% of this target within 5months.Used company software and databases to maintain records of services performed and patient conditions

• Enhanced patient outcomes by providing expert medical advice and guidance to healthcare professionals.
• Leveraged clinical and scientific data to optimize delivery of integrated brand plans.
• Conducted scientific and clinical presentations to facilitate medical education strategy.
• Created customized training materials for diverse audiences, tailoring content to meet specific requirements of various stakeholders.