EJIKE NATHAN FREDRICKS

Ethics to abide by during this clinical placement are as follows:

• Helped calm and reassure clients suffering anxiety with friendly, calming and positive approach
• Enhanced client's well being by planning exciting activities, tailoring to client's preferences
• Assisted with daily hygiene requirements such as bathing, cleaning, showering and toileting
• Provided emotional support to clients through regular conversation and companionship
• Maintained detailed health records, reporting on progress or decline as necessary
• Used caring and compassionate nature to help patients overcome personal struggles
• Supported high-care clients during mealtimes by offering feeding assistance.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires
• Maintained manual and electronic filing and information systems, ensuring ready available and accurate data
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Corresponded with delinquent customers to collect payments and make billing arrangements.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Used Excel to prepare and submit database statistics, graphs and charts to accurately track financial movements.
• Interacted with team members across departments to research and resolve customer issues.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Implemented and developed customer service training processes.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.

• Arranged transportation and accompanied patients to doctors' offices and errands.
• Recognized and reported abnormalities or changes in patients' health status to the family.
• Assisted patients with self-administered medications.
• Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
• Tested wiring and other system parts for electrical flow and function.
• Checked supportive electrical equipment such as brackets and hangers, making repairs when necessary.
• Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
• Installed electrical wiring through conduits and holes in both flooring and walls.
• Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
• Configured PV systems based on site conditions and customers needs and expectations.
• Checked electrical installation for proper wiring, polarity, grounding and integrity of terminations.
• Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices and grounding equipment.
• Applied weather seal such as pipe flashings and sealants to roof penetrations and structural devices.
• Worked on various types of roofs to inspect supports, prepare surfaces and install solar mounting devices.

• Handling of daily cash sales Recording of Vouchers and invoice Purchase of goods for the supermarkets Analysis Stock
• Responded to requests timely and efficiently, increasing customer satisfaction
• Managed all payments processing, invoicing and collections tasks
• Researched new clients for sales team, inputting contact information into Salesforce.
• Assisted customers with prompt and polite support in-person.
• Referred customers to various services by evaluating needs and providing recommendations.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Coordinated logistics and catering for meetings and sales events.
• Gathered and prepared sales materials in preparation for sales meetings.