EJEMEN MERCY VICTOR
OGUDU
Summary
Client Relationship Manager with over 11 years of experience in building strong client partnerships and driving customer satisfaction. Specialises in account management and problem-solving to enhance client retention and revenue. Collaborates with cross-functional teams to deliver tailored solutions and optimise customer experience. Focused on managing multiple accounts and identifying opportunities for business expansion.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
SME Relationship Manager
Renmoney Micro Finance Bank
Ikoyi, Lagos, Nigeria
07.2025 - Current
- Prospected, acquired, and managed new and existing clients to promote Renmoney’s loan and financial products, contributing to overall client base growth.
- Built and maintained strong client relationships to enhance customer retention and satisfaction.
- Provided tailored financial advice and solutions to meet customers' unique needs.
- Guided customers through end-to-end loan application process, ensuring accurate documentation and compliance with KYC requirements for seamless client onboarding.
- Monitored clients’ loan portfolios, ensuring timely repayments and proactively escalating potential credit risks to mitigate losses.
- Collaborated with cross-functional teams (credit, operations, collections, and marketing) to deliver seamless service to clients.
- Generated and presented regular sales reports, market insights, and customer feedback to management.
- Ensured compliance with Renmoney’s internal policies, industry standards, and regulatory requirements.
SME Relationship Manager
LAPO Micro Finance Bank
Port Harcourt , Nigeria
12.2022 - 12.2024
- Cultivated strong client relationships, assessing needs and delivering tailored solutions.
- Advised clients on available loan products, and guided them through the application process.
- Formulated and executed strategies achieving sales and loan disbursement targets.
- Recognised market trends and identified business opportunities to enhance bank outreach.
- Monitored loan repayments, followed up on defaulters, and mitigated risks of non-performing loans.
- Evaluated loan applications, ensuring they meet the bank’s credit policies.
- Ensured compliance with the bank’s policies and regulatory requirements.
- Educated clients on financial literacy, helping them make informed decisions about credit and savings.
- Addressed customer enquiries and resolved complaints efficiently.
Loan / Client Support Officer
LAPO Microfinance Bank
Port Harcourt , Nigeria
03.2014 - 11.2022
- Delivered exceptional client support by promptly responding to enquiries via phone and email, enhancing customer satisfaction.
- Responded promptly to client communications via email, telephone, and face-to-face meetings.
- Managed client accounts, addressing inquiries and resolving issues to enhance customer satisfaction.
- Facilitated client onboarding process, providing training and support that increased client confidence in product use.
- Coordinated with sales teams to identify upselling opportunities based on client needs and feedback.
- Maintained up-to-date knowledge of industry trends to provide informed advice to clients.
- Met demands of high-volume customer enquiries and exceeded performance targets.
Sales Executive
Darrell Hill Consulting Limited
Benin, Nigeria
07.2013 - 11.2013
- Liaised with potential customers to determine needs and provide recommendations.
- Working for potential and qualified clients on sales and marketing of its products and services
- Delivered exceptional service to enhance customer satisfaction. by delivering friendly service.
Field Revenue Officer
EDFE- Global Consult
Benin, Nigeria
08.2009 - 09.2009
- Collected taxes, fees, and debts for government institutions, facilitating compliance with income-accruing and taxable activities.
- Liaised with clients to ensure timely collection and settlement of revenue
- Resolved filing errors for taxpayers and guided on correct payment procedures to prevent future issues.
Education
Bachelor of Science - Economics
Ambrose Alli University
Ekpoma, Edo State2011
Skills
- Financial product expertise
- Client account management
- Sales strategy
- Revenue growth strategies
- Customer data analysis
- Client needs assessment
- Organising and prioritising
- Knowledge of Microsoft Office tools
- Interpersonal communication
- Empathetic communication
- Sales-driven
- Value-based selling
- Trust building
Languages
English
Proficient
C2
Certification
- Desktop Publishing- 2013
- Certified International Strategist- 2014
- Risk Management- 2022
- Effective Customer Service Relationship- 2022
Hobbies and interests
- Travelling, Shopping and Cooking
Volunteer Experience
Volunteer – Lagos Food Bank Initiative
Lagos, Nigeria | March 2025– Present
- Assisted in organizing and distributing food and relief materials to underserved communities.
- Participated in campaigns focused on combating hunger and malnutrition.
- Supported logistical operations during community outreach events.
Volunteer – Refugee Network International
Lagos, Nigeria | March 2025 – Present
- Provided social support and participated in empowerment programs for refugees.
- Helped coordinate workshops and advocacy efforts.
- Contributed to administrative and community engagement activities.
Timeline
SME Relationship Manager
Renmoney Micro Finance Bank
07.2025 - Current
SME Relationship Manager
LAPO Micro Finance Bank
12.2022 - 12.2024
Loan / Client Support Officer
LAPO Microfinance Bank
03.2014 - 11.2022
Sales Executive
Darrell Hill Consulting Limited
07.2013 - 11.2013
Field Revenue Officer
EDFE- Global Consult
08.2009 - 09.2009
Bachelor of Science - Economics
Ambrose Alli University