Ejembi Saviour
Igbo Efon, Lekki
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction at Mr. Emmanuel, Uche Ameka. Skilled in handling high call volumes efficiently and expert in problem resolution and data entry. Demonstrated ability to improve service delivery, fostering strong customer relationships through empathetic engagement and in-depth product knowledge.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Mr Emmanuel, Uche Ameka
2018.06 - 2023.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor Of Tourism Studies - Tourism Studies
University Of Calabar, Calabar
Cross River, Calabar 07.2022
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
Timeline
Customer Care Representative
Mr Emmanuel, Uche Ameka
2018.06 - 2023.01
Bachelor Of Tourism Studies - Tourism Studies
University Of Calabar, Calabar
Similar Profiles
Apau JosephApau Joseph
ADT Dump Truck Operator at Mr EmmanuelADT Dump Truck Operator at Mr Emmanuel
Victoria AberkahVictoria Aberkah
Royal Place Hospital at Mr. Emmanuel Boateng BoapongRoyal Place Hospital at Mr. Emmanuel Boateng Boapong
Caleb AmenuveveCaleb Amenuveve
Managing Directo at Mr. Emmanuel LanbonManaging Directo at Mr. Emmanuel Lanbon