Ehi Oyije
Customer Service Representative
Ikeja,Lagos
Summary
Handled an average of 60+ customer interactions daily across phone, email, and chat, ensuring timely and professional responses.
Recognized with Employee of the Month (x2) for outstanding service delivery and customer retention.
Reduced escalation rates by 30% through proactive issue resolution and empathetic communication.
Assisted in implementing a new CRM system, leading to a 25% improvement in response time.
Boosted customer retention by 15% through personalized support and follow-up strategies.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
customer service Representative
NEW EDGE FINANCE
07.2019 - 09.2024
- Delivered exceptional support by resolving 50+ client inquiries daily, achieving a 95%+ satisfaction rate through proactive communication and problem-solving.
- Strengthened client relationships, driving a 20% boost in customer retention by providing tailored financial guidance and follow-up support.
- Streamlined financial request processing with 98% accuracy, cutting resolution time by 15% and improving overall service efficiency.
- Surpassed performance targets consistently, contributing to a 10% year-over-year increase in customer satisfaction scores for the finance company.
CUSTOMER SUPPORT
MEGA CHICKEN RESTAURANT
02.2019 - 03.2019
- Delivered excellent customer service to 100+ daily guests, consistently maintaining high satisfaction ratings.
- Resolved customer complaints effectively, contributing to a 15% increase in repeat patronage.
- Coordinated with kitchen and service staff, reducing order errors by 20% and improving service speed.
- Processed cash and card transactions with 100% accuracy, ensuring smooth payment operations.
AGRICULTURAL TEACHER
GEORGE MICHAELS SCHOOL
06.2017 - 07.2018
- Designed and delivered engaging agricultural science lessons that combined theory with hands-on practical activities.
- Guided students in crop production, livestock management, and sustainable farming practices to enhance learning outcomes.
- Assessed student performance, provided constructive feedback, and supported individual learning needs.
- Organized field trips, farm demonstrations, and school agricultural projects to promote experiential learning.
Education
B.AGRI - AGRICULTURAL ECONOMICS
Federal University of Agriculture
MAKURDI, BENUE STATE08.2015
Skills
Hard Skills:
Proficient in CRM & customer support tools (Zendesk, HubSpot, Freshdesk, Salesforce)
Skilled in data entry, report generation, and documentation
Experienced in live chat, email, and phone support
Social media management & order processing expertise
Task coordination with Trello, Asana, ClickUp, and Slack
Soft Skills:
Excellent communication (written & verbal)
Strong problem-solving & conflict resolution
Active listening with empathy and patience
Adaptable, organized, and detail-oriented
Ability to multitask and manage time effectively
Customer-focused mindset with professionalism
Awards
B.AGRI(AGRICULTURAL ECONOMICS), Certified VA, Vsavvy Academy
Certification
Certified Virtual assistant
Timeline
Certified Virtual assistant
07-2025
customer service Representative
NEW EDGE FINANCE
07.2019 - 09.2024
CUSTOMER SUPPORT
MEGA CHICKEN RESTAURANT
02.2019 - 03.2019
AGRICULTURAL TEACHER
GEORGE MICHAELS SCHOOL
06.2017 - 07.2018
B.AGRI - AGRICULTURAL ECONOMICS
Federal University of Agriculture