Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
CustomerServiceRepresentative

Ehi Oyije

Customer Service Representative
Ikeja,Lagos

Summary

Handled an average of 60+ customer interactions daily across phone, email, and chat, ensuring timely and professional responses.


Recognized with Employee of the Month (x2) for outstanding service delivery and customer retention.


Reduced escalation rates by 30% through proactive issue resolution and empathetic communication.


Assisted in implementing a new CRM system, leading to a 25% improvement in response time.


Boosted customer retention by 15% through personalized support and follow-up strategies.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

customer service Representative

NEW EDGE FINANCE
07.2019 - 09.2024
  • Delivered exceptional support by resolving 50+ client inquiries daily, achieving a 95%+ satisfaction rate through proactive communication and problem-solving.
  • Strengthened client relationships, driving a 20% boost in customer retention by providing tailored financial guidance and follow-up support.
  • Streamlined financial request processing with 98% accuracy, cutting resolution time by 15% and improving overall service efficiency.
  • Surpassed performance targets consistently, contributing to a 10% year-over-year increase in customer satisfaction scores for the finance company.

CUSTOMER SUPPORT

MEGA CHICKEN RESTAURANT
02.2019 - 03.2019
  • Delivered excellent customer service to 100+ daily guests, consistently maintaining high satisfaction ratings.
  • Resolved customer complaints effectively, contributing to a 15% increase in repeat patronage.
  • Coordinated with kitchen and service staff, reducing order errors by 20% and improving service speed.
  • Processed cash and card transactions with 100% accuracy, ensuring smooth payment operations.

AGRICULTURAL TEACHER

GEORGE MICHAELS SCHOOL
06.2017 - 07.2018
  • Designed and delivered engaging agricultural science lessons that combined theory with hands-on practical activities.
  • Guided students in crop production, livestock management, and sustainable farming practices to enhance learning outcomes.
  • Assessed student performance, provided constructive feedback, and supported individual learning needs.
  • Organized field trips, farm demonstrations, and school agricultural projects to promote experiential learning.

Education

B.AGRI - AGRICULTURAL ECONOMICS

Federal University of Agriculture
MAKURDI, BENUE STATE
08.2015

Skills

Hard Skills:

Awards

B.AGRI(AGRICULTURAL ECONOMICS), Certified VA, Vsavvy Academy

Certification

Certified Virtual assistant

Timeline

Certified Virtual assistant

07-2025

customer service Representative

NEW EDGE FINANCE
07.2019 - 09.2024

CUSTOMER SUPPORT

MEGA CHICKEN RESTAURANT
02.2019 - 03.2019

AGRICULTURAL TEACHER

GEORGE MICHAELS SCHOOL
06.2017 - 07.2018

B.AGRI - AGRICULTURAL ECONOMICS

Federal University of Agriculture

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Ehi OyijeCustomer Service Representative