EGWUATU UGONMA FAITH
Lagos,Nigeria
Summary
Highly organized and results-driven HR Operations and Administrative professional with strong experience supporting executive leadership and driving operational excellence across HR, Admin, Finance support, and compliance. Proven track record in recruiting and onboarding staff, implementing pension remittance processes, coordinating group life insurance, managing vendor partnerships, supporting tax documentation, and ensuring cross-departmental task completion. Certified in Project Management and Business Analysis with strong communication, stakeholder management, confidentiality, and execution skills in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant to the MD/CEO | Team Lead, HR, Admin & Finance
M-Technology Solutions Ltd
Ikoyi, Nigeria
12.2024 - Current
- Provide high-level executive support to the MD/CEO, managing complex scheduling, travel arrangements, meeting coordination, correspondence, and task prioritization.
- Lead HR operations including recruitment coordination, onboarding/offboarding, employee documentation, welfare support, and personnel record management.
- Successfully supported recruitment and onboarding of 10+ employees, ensuring proper documentation, role alignment, and smooth integration into the organization.
- Serve as a key liaison between executive leadership and internal departments, ensuring timely communication, tracking deliverables, and following up on execution.
- Implemented and coordinated the company's pension remittance process, including staff schedules, receipts, and documentation for compliance and audit readiness.
- Supported the successful processing and achievement of the company's Pension Clearance Certificate, ensuring all requirements and remittance evidence were properly submitted.
- Coordinated and supported implementation of Group Life Insurance, ensuring staff coverage and proper documentation with the insurance provider.
- Managed administrative operations including office management, procurement, vendor coordination, and service provider follow-ups to support smooth daily operations.
- Assisted in onboarding and partnership coordination with Quick Mart (MRS Filling Station) to support the company's fleet operations and fueling process.
- Supported bookkeeping and finance administration by processing invoices, tracking petty cash, assisting with internal reporting, and ensuring financial documentation is accurate and well-organized.
- Played a key role in compliance support resulting in clearance of tax obligations exceeding ₦85,000,000, ensuring documentation follow-up and timely coordination with relevant parties.
- Worked closely with all departments (HR, Admin, Finance, Operations, IT, and Executive Office) to ensure tasks, projects, and operational requests were completed within deadlines.
- Coordinated internal projects and executive initiatives, improving task completion and accountability across teams.
- Successfully recruited and onboarded 10+ staff to support company growth
- Implemented pension remittance process and achieved Pension Clearance Certificate
- Supported compliance documentation contributing to ₦85M+ tax clearance
- Supported onboarding of fleet partnership with Quick Mart (MRS Filling Station)
- Supported implementation of Group Life Insurance for staff welfare and compliance
Front Desk Lounge / Hostess
Servair Nigeria (Pan African Catering Services)
International Airport, Nigeria
03.2023 - 10.2024
- Delivered premium customer service to executive and VIP guests, ensuring excellent lounge experience and consistent hospitality standards.
- Managed guest check-ins/check-outs, lounge seating coordination, and timely response to guest needs and requests.
- Handled enquiries and resolved complaints professionally while maintaining a calm and service-driven approach.
- Ensured lounge supplies, amenities, and guest resources were replenished and maintained according to standard requirements.
- Supported lounge operations during high-traffic periods, maintaining quality service delivery and smooth coordination with team members.
- Maintained strong knowledge of lounge services, airport protocols, and guest support processes to enhance service experience.
- Ensured compliance with lounge security procedures, fire regulations, health and safety guidelines, and operational policies.
- Protected confidentiality of guest information and ensured privacy in line with data protection practices while using Opera PMS.
Customer Care Officer
Polaris Bank Limited
Lagos, Nigeria
01.2020 - 02.2023
- Provided customer support for banking products and services including savings/current accounts, credit cards, loans, and account-related enquiries.
- Responded to customer complaints and ensured timely resolution while maintaining professionalism and empathy.
- Assisted customers with account maintenance such as address changes, card replacements, and transaction tracking.
- Supported customers affected by fraud, theft, or identity theft by escalating cases appropriately and guiding them through resolution processes.
- Explained account charges, product features, and service requirements clearly to improve customer understanding and satisfaction.
- Maintained accurate documentation of customer interactions and ensured compliance with internal service standards.
Executive Personal Assistant (Treasury Department) | Productivity Support Officer
Wema Bank Plc
Lagos, Nigeria
08.2017 - 12.2019
- Provided executive-level administrative support within the Treasury Department, supporting leadership with scheduling, correspondence, and daily task coordination.
- Managed confidential files and ensured secure record-keeping for departmental documents and sensitive information.
- Coordinated travel logistics, meetings, and internal communication to ensure leadership productivity and smooth departmental operations.
- Supported internal mail dispatch and administrative workflow processes, ensuring timely distribution of documents and communication.
- Assisted in resolving operational issues by coordinating follow-ups and supporting problem management activities across the department.
- Improved accessibility and efficiency by streamlining both physical and digital filing systems.
Executive Assistant
Niger Glaze Nigeria Ltd
01.2017 - 07.2017
- Managed executive schedules and ensured the executive was fully prepared for meetings through agenda planning and document preparation.
- Coordinated meetings, drafted reports, handled information requests, and maintained accurate administrative documentation.
- Supported customer service operations by responding to enquiries and ensuring resolution through structured communication and follow-ups.
- Assisted with travel and logistics arrangements including flight bookings and hotel reservations.
- Ensured accurate documentation of tasks performed using ticketing systems, tracking outcomes and recurring issues.
- Supported confidential record management and maintained secure electronic filing systems for business continuity and audit readiness.
- Assisted with expense reporting and reimbursement processes using MS Excel and QuickBooks, ensuring compliance and timely approvals.
Executive Assistant
D Anolis Nigeria Ltd
12.2016 - 01.2017
- Provided administrative and executive support including meeting coordination, reporting, and handling information requests.
- Supported customer service operations through clear communication and resolution-focused engagement.
- Coordinated executive travel and logistics including flight and hotel bookings.
- Maintained daily executive schedules and ensured proper follow-up on assigned tasks.
- Managed petty cash records and expense tracking using Excel sheets for accurate documentation.
Education
Master of Business Administration -
Postgraduate Diploma - Business Management
University of Ibadan
Oyo State, NigeriaHigher National Diploma - Financial Accounting
Olabisi Onabanjo University
National Diploma - Accounting
Moshood Abiola Polytechnic
Ogun StateWASSCE -
Remmy Memorial Secondary School
LagosSkills
- HR Operations
- Employee Relations
- Welfare Coordination
- Internal Communication
- Executive Support
- Scheduling
- Travel Management
- Stakeholder Management
- Office Administration
- Procurement
- Vendor Management
- Operations Coordination
- Cross-Functional Collaboration
- Payroll Support
- Bookkeeping Assistance
- Expense Tracking
- Pension Remittance Implementation
- Compliance Documentation
- Tax Documentation Support
- Regulatory Follow-Up
- Project Coordination
- Process Improvement
- Microsoft Office Suite
- Microsoft Teams
- ERP/SAP HR Module
- Reporting
- Documentation
- Opera PMS
- Attention to Detail
- Confidentiality Handling
- Communication
- Team Coordination
- Fast Learner
- Execution Skills
- Problem-Solving
- Process Improvement Mindset
Certification
- Business Analysis & Project Management, Utiva, 12/01/25
- Indispensable Executive Assistant, Poise Nigeria, 12/01/25
References
Available on request.
Timeline
Executive Assistant to the MD/CEO | Team Lead, HR, Admin & Finance
M-Technology Solutions Ltd
12.2024 - Current
Front Desk Lounge / Hostess
Servair Nigeria (Pan African Catering Services)
03.2023 - 10.2024
Customer Care Officer
Polaris Bank Limited
01.2020 - 02.2023
Executive Personal Assistant (Treasury Department) | Productivity Support Officer
Wema Bank Plc
08.2017 - 12.2019
Executive Assistant
Niger Glaze Nigeria Ltd
01.2017 - 07.2017
Executive Assistant
D Anolis Nigeria Ltd
12.2016 - 01.2017
Master of Business Administration -
Postgraduate Diploma - Business Management
University of Ibadan
Higher National Diploma - Financial Accounting
Olabisi Onabanjo University
National Diploma - Accounting
Moshood Abiola Polytechnic
WASSCE -
Remmy Memorial Secondary School