EGWUAGU OLUOMACHUKWU
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively and improve company profitability.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sterling Bank Ltd
1 2019 - Current
- Product Management: Proper dissemination and promotion of company's product and service information to customers using appropriate product knowledge, ensure complete and up-to-date product knowledge across all customers, maintaining trust
- Document control: Creation and management of customer databases, Customer profiling and Segmentation
- Conflict resolution: Handled customer inquiries and suggestions courteously and professionally to ensure overall customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Business Development: Capturing new accounts, maintaining, and managing existing accounts to determine growth and improve business objectives
- Client Relationship Management: Capturing new accounts, maintaining, and managing existing accounts to boost growth and improve business objectives.
Cash Teller
Sterling Bank Ltd
01.2017 - 01.2019
- Examined cheques for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Received cheques and cash for deposit, verified amounts, and checked accuracy of deposit slips
- Counted currency, coins, and cheques received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Central Bank of Nigeria
- Balanced currency and cheques in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
Customer Service Executive
Pacreams Nigeria Ltd
01.2014 - 01.2017
- Effectively handled cash registers, including cash and debit card transactions
- Assisted customers with product selection and order placement
- Managed product orders; received, scheduled, and facilitated deliveries
- Provided support to the sales team whilst ensuring that service levels are maintained according to the company's policy.
Education
Bachelor of Science - Economics
Madonna University Nigeria
Owerri, Imo State, Nigeria 04.2001 -
Skills
Customer Relation Management (CRM)
Document Control, Bookkeeping
Product Knowledge
Call Management
Good Team Player
Effective Communication Skills
Excellent Organizational Skills
Analytical and Problem-Solving Skills
Proficient in Microsoft Office Tools
Strong Interpersonal Relations
Customer Service
Active Listening
Accomplishments
High Customer Satisfaction Scores : I consistently achieved high customer satisfaction ratings and showcased my ability to provide exceptional service.
High-Volume Handling : I managed a high volume of customer interactions while maintaining a high level of quality and professionalism, demonstrating my ability to work efficiently under pressure.
Successful Upselling or Cross-Selling : Effectively upselling products or services to customers which contributed to increased sales and revenue for the company.
Positive Feedback and Testimonials : I constantly received positive feedback and testimonials from various customers, highlighting my ability to build strong relationships and provide a memorable customer experience.
Timeline
Cash Teller
Sterling Bank Ltd
01.2017 - 01.2019
Customer Service Executive
Pacreams Nigeria Ltd
01.2014 - 01.2017
Bachelor of Science - Economics
Madonna University Nigeria
04.2001 -
Customer Service Representative
Sterling Bank Ltd
1 2019 - Current