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Desired Job Title

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Delivered exceptional guest service by greeting guests, managing check-ins/check-outs, and resolving concerns in a fast-paced hotel environment.

  Operated Stay PMS and Single Pane of Glass (SPG) to manage reservations, guest accounts, billing, room assignments, and digital service requests.
  Verified guest identification, issued and sanitized keycards, processed payments, room charges, concessions, and created guest vouchers.
  Recognized Marriott Bonvoy Elite/VIP members and provided eligible benefits, including verified complimentary breakfast vouchers and VIP welcome amenities.
  Coordinated with housekeeping to manage room status, early arrivals, late departures, and special guest requests to maximize operational efficiency.
  Managed group reservations, answered multi-line phone systems, fulfilled front desk requests, and maintained accurate guest records.
  Resolved guest service issues using sound judgment while maintaining Marriott hospitality standards and high guest satisfaction.
  Prepared daily operational reports, end-of-day packets, and maintained organized financial and administrative documentation.
  Performed Night Audit by reconciling daily transactions, balancing guest accounts, generating audit reports, and reporting operational discrepancies.
  Maintained hotel security by securing entrances, monitoring overnight activity, ensuring safety procedures were followed, and remaining alert for signs of human trafficking.
  Prepared VIP gift bags, restocked front desk supplies, maintained the Starbucks beverage station, and completed nightly facility closing procedures.



Professional hospitality expert with background in front desk operations and guest relations. Skilled in managing reservations, handling customer inquiries, and providing exceptional service. Strong focus on teamwork and adaptability, ensuring smooth daily operations and high guest satisfaction. Known for reliability, communication skills, and ability to thrive in dynamic environments.
I plan to be a respected member of a hotel company and somebody seen as a liable and capable of doing an extraordinary job and take it to the next level.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Seasoned hotel receptionist with background in providing top-tier customer service in high-volume, luxury hospitality environments. Possess strong multitasking skills, adept at managing multiple bookings and inquiries while maintaining high levels of customer satisfaction. Known for fostering positive guest relations and consistently delivering proactive solutions to problems that arise. Past roles have resulted in improved customer ratings and return visits to the establishment due to exceptional service provided.

 Dynamic and results-driven professional with extensive experience in customer service and front office management at Extended Stay America. Proven ability to enhance guest satisfaction through effective problem-solving and multilingual communication. Recognized for achieving sales targets and fostering strong client relationships, while maintaining a friendly and positive attitude.  Customer-focused hospitality professional with proven track record in enhancing guest experiences and streamlining front desk operations. Known for reliability and adaptability, consistently contributing to team success and exceeding guest expectations. Skilled in communication, problem-solving, and maintaining welcoming environment. 

Eguagie Gina

Work Preference

Desired Job Title

Work Type

Location Preference

Important To Me

Timeline

Hotel receptionist

Hotel waitress

Ond - Business Administration

Work History

Hotel receptionist

Hotel waitress

Overview

Education

Ond - Business Administration

Skills

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