EGIEYA ABDULFATTAH SULTAN
Akowonjo,Nigeria
Summary
DOB - 17TH DEC 1990,
SEX - MALE.
Proficient ticket agent with extensive experience in reservations, passenger routing, and ticket cost calculations. Demonstrated leadership skills focused on delivering outstanding service while ensuring compliance with all operational policies. Proven ability to assist passengers effectively during boarding and departure processes. Seeking advancement into a leadership position to leverage expertise in enhancing team performance and customer satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Ticket and reservation
Max air Nig Ltd, Muritala Mohammed Airport 2
Lagos, Nigeria
2023.11 - 2026.03
- Ticket Issuance : Calculating expenses and issuing tickets, as well as handling refunds and voids.
- Sales and Upselling : Selling reservation service, promoting special packages and informing customers about additional services like travel insurance or upgraded services.
- Documentations and payments : Managing and documenting all bookings, and liaising with finance to ensure all payments and outstanding balances are handled correctly.
- Technical Support : Assisting with testing of new ticketing and automation tools and providing support for fare related questions.
Internship Program (Remote)
Nerdyeye
Lagos
2023.07 - 2024.07
- Product manager
- Product Design
TICKETING, RESERVATION AND PASSENGER SERVICE OFFICER
Max Air Nig Ltd, Muritala Muhammed Airport 2
Lagos
2018.09 - 2023.10
- Passenger Assistance: Greet and assist passengers at checking in counter and boarding gate.
- Documents handling: Issue boarding passes, check travel documents for validity, and prepare necessary travel documents.
- Information and Support: Provide accurate information on flight schedules, delays and other airport service.
- Special Need: Offer assistance to passengers with disabilities or other special requirements.
- Boarding & planning : Co-ordination boarding and deplaning processes and make public announcement.
- Booking and Reservation: Book and confirmed reservation of flights, hotels and other travel related services.
- Customer Assistance : Help customer plan their trips by providing information on routes, time schedules, travel options.
- Ticket issuance & Management : Accurate issue and sell tickets, and manage changes such as cancelations and refunds.
- Customer service : Provide excellence customer service by answering inquiries, resolving issues, addressing customer concerns professionally.
- Payment Processing : Handle payments, process refund and manage related financial transactions.
ADMINISTRATIVE ASSISTANT / HUMAN RESOURCE ASSISTANT
Tolaram Africa Enterprise limited
Lagos
2017.11 - 2018.08
- Developed vital business structures policies and processes which enabled more seamless office operations.
- Managed inventory of assets and supplies monitoring critical level of stocks and aiding in the sourcing for suppliers.
- Created detailed expense reports and requests for capital expenditures.
- Maintained records and files and arranges for disposition or storage in accordance with regulatory requirements for records retention.
Teaching
National Youth Service Corp
Ohafia, Abia
2014.11 - 2015.12
- Assess and look after 50+ students' progress throughout the term and work closely with other staff to efficiently plan and coordinate work.
- Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance.
- Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons to the students.
- Adopted distinctive teaching methodologies documented all lessons organized healthy group discussions, and mentored troubled students.
Education
BSc. - History and International Studies
University of Ilorin
Ilorin, Kwara State 2010.08 - 2014.11
Skills
- Word Experienced
- Excel Skillful
- User Experience Design Expert
- Research Expert
- Effective listening Expert
- Customer services excellence
- Order processing
- Operational efficiency
- Crisis handling
- Staff management
- Cost-reduction strategies
- Team motivation
- Initiative taking
- Resilience under pressure
- Time efficiency
- Communication skills
- Customer Service
- Team Leadership
- Attention to Detail
Certification
- Dangerous Goods Regulation Awareness Course
- Fare/Ticketing and Customer Service Course
- Infection Prevention and Control
- Airport Passenger Services course
- Ramp Handling/Aircraft Loading
- UI/UX Designs
LANGUAGES
English
Timeline
Ticket and reservation
Max air Nig Ltd, Muritala Mohammed Airport 2
2023.11 - 2026.03
Internship Program (Remote)
Nerdyeye
2023.07 - 2024.07
TICKETING, RESERVATION AND PASSENGER SERVICE OFFICER
Max Air Nig Ltd, Muritala Muhammed Airport 2
2018.09 - 2023.10
ADMINISTRATIVE ASSISTANT / HUMAN RESOURCE ASSISTANT
Tolaram Africa Enterprise limited
2017.11 - 2018.08
Teaching
National Youth Service Corp
2014.11 - 2015.12
BSc. - History and International Studies
University of Ilorin
2010.08 - 2014.11