Egbeyan Faith
Alimosho,LA
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and loyalty . Excelled in trend awareness and verbal communication, significantly improving the shopping experience. Skilled in retail operations and teamwork, consistently contributing to a positive and professional store environment.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Mrs Iremide
10.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Cashier
Mrs Ebube
04.2021 - 03.2023
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Receptionist
Mr Johnson
01.2018 - 05.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
B.sc.(Ed) Biology Education - Biology
Ambrose Ali University
Edo State11.2018
Skills
- Department reset
- Trend awareness
- Verbal and written communication
- Calm demeanor
- Flexible schedule
- Store opening and closing
- Loyalty promotion
- Stocking and receiving
- Phone etiquette
- Cash register operation
- Professional appearance
- Sell souvenirs
- Returns and exchanges
- Customer service
- Retail sales
- Teamwork and collaboration
- Friendly and outgoing
- Customer assistance
- Loss prevention
- Time management
- Data entry
- Retail store operations
- Positive and professional
Languages
English
Intermediate (B1)
Yoruba
Intermediate (B1)
Timeline
Retail Sales Associate
Mrs Iremide
10.2023 - Current
Retail Cashier
Mrs Ebube
04.2021 - 03.2023
Receptionist
Mr Johnson
01.2018 - 05.2020
B.sc.(Ed) Biology Education - Biology
Ambrose Ali University
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