EGAN ADAT OKON-EFFIONG
Milton Keynes,Buckinghamshire
Summary
Highly experienced Health & Social Care Professional and Designated Safeguarding Lead with expertise in care needs assessment, risk assessment, care planning, safeguarding, and multi-agency working across UK and international settings. Strong background in front-line care coordination, safeguarding leadership, and regulatory compliance (Care Act 2014, CQC, KCSIE, Prevent). Skilled in assessing the needs of vulnerable adults and children, identifying risks, recommending appropriate support packages, and ensuring care remains person-centred, lawful, and outcome-focused. Detail-oriented, compassionate, and professionally assertive, with the ability to manage complex cases independently and communicate effectively with service users, families, social workers, healthcare professionals, and partner agencies.
Overview
2026
2026
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Designated Safeguarding Lead
Friendly Tutors & Educational Consultancy Ltd
London
09.2025 - Current
- Lead safeguarding practice in line with KCSIE, Prevent Duty, and Local Authority procedures
- Receive, assess, and respond to safeguarding concerns and disclosures
- Conduct risk assessments and determine appropriate interventions
- Maintain secure, accurate safeguarding records and case logs
- Liaise with social services, schools, families, and external professionals
- Train staff on safeguarding responsibilities and safer recruitment standards
- Reduced safeguarding response time by 40%
- Achieved 100% safeguarding compliance across newly on-boarded staff
- Established strong professional network within industry for lead generation opportunities.
- Interpreted blueprints and building plans accurately, leading to successful project execution.
- Lead safeguarding policies to ensure protection of all pupils in school care.
- Documented client records and progress, safeguarding sensitive data with accurate entry in CRM system.
Care Coordinator / Care Assessor
The Citadel Care Home
Abuja
01.2025 - 06.2025
- Conducted initial and ongoing care needs assessments for residents
- Developed and reviewed person-centred care plans
- Assessed risks relating to mobility, medication, behaviour, and wellbeing
- Coordinated care delivery with nurses, carers, and families
- Ensured accurate documentation, incident reporting, and handovers
- Improved care delivery efficiency through structured assessment reviews
- Achieved 95% resident and family satisfaction
Safeguarding Lead
The Citadel Care Home
Abuja
01.2022 - 12.2024
- Managed over 50 safeguarding cases, ensuring timely escalation and action
- Conducted internal audits and safeguarding reviews
- Supported staff in recognising and responding to abuse and neglect
- Strengthened safeguarding culture through training and supervision
- Reduced safeguarding escalation delays by 35%
- Improved quality and consistency of safeguarding documentation
Business Development Manager (Care Services)
The Citadel Care Home
Abuja
10.2020 - 01.2022
- Supported service development aligned with quality care standards
- Engaged families, referral partners to assess care needs
- Improved access to appropriate care services for vulnerable adults
- Managed over 50 customers calls per day
- Increased referrals to facility by 10%
IT Support Specialist (Service Desk)
Enserv Nigeria Ltd (NNPC Subsidiary)
Federal Capital Territory , Abuja
01.2020 - 09.2020
- Delivered front line IT and systems support.
- Maintained accurate records and compliance documentation.
- Delivered first-line and second-line IT support to end users in fast-paced service desk environment.
- Resolved hardware, software, and Microsoft 365 issues while meeting SLA targets.
- Managed user accounts and access permissions using Active Directory and Azure AD.
- Logged, tracked, and resolved incidents using ITSM ticketing systems.
- Provided remote and onsite technical support across multiple devices.
- Escalated complex technical issues to appropriate resolver teams.
- Maintained accurate documentation of incidents and resolutions.
- Supported new starter on-boarding and leaver off-boarding processes
Business Analyst / Recruitment Officer / Admin Officer
Nigerian National Petroleum Corporation
Federal Capital Territory, Abuja
01.2007 - 01.2019
- Gathered and documented business requirements using stakeholder interviews, workshops, and process mapping.
- Analyzed business processes and data workflows, identifying inefficiencies and improvement opportunities.
- Produced Business Requirement Documents , Functional Specifications, and User Stories.
- Supported system implementation projects by translating business needs into technical solutions.
- Conducted gap analysis and impact assessments to support organizational change initiatives.
- Collaborated with IT, operations, and management teams to deliver business solutions on time and within scope.
- Developed KPIs, dashboards, and reports to support data-driven decision-making.
- Supported UAT testing, defect tracking, and post-implementation reviews.
- Improved operational efficiency by 20% through process redesign and automation.
- Reduced system errors by 30% by improving requirement clarity and validation.
- Supported successful delivery of multiple projects with 100% stakeholder sign-off.
- Managed end-to-end recruitment lifecycle including sourcing, shortlisting, interviewing, and on-boarding.
- Advertised vacancies across job boards, social media, and internal platforms.
- Conducted CV screening and competency-based interviews aligned with job specifications.
- Coordinated per-employment , including DBS, references, and compliance checks.
- Maintained accurate recruitment records using ATS systems.
- Liaised with hiring managers to understand workforce needs and recruitment priorities.
- Supported on-boarding, contracts, and induction processes.
- Ensured compliance with employment law, safeguarding, and equality policies.
- Reduced time-to-hire by 25% through improved sourcing strategies.
- Successfully recruited and on-boarded 50+ staff annually.
- Achieved 100% compliance with safeguarding and Right to Work checks.
- Improved candidate satisfaction scores through structured communication processes.
- Provided comprehensive administrative and clerical support to management and operational teams.
- Managed correspondence, emails, telephone inquiries, and appointment scheduling.
- Maintained accurate records, databases, and filing systems (paper and electronic).
- Prepared reports, letters, minutes of meetings, and official documentation.
- Supported data entry, invoicing, and document control processes.
- Coordinated meetings, travel arrangements, and office logistics.
- Ensured compliance with data protection and confidentiality policies.
- Supported audits and internal reviews through accurate documentation.
- Improved office efficiency by 30% through streamlined filing and record-keeping systems.
- Reduced document retrieval time by 40% through digitization initiatives.
- Maintained high accuracy levels (99%+) in data entry and reporting.
- Consistently met deadlines in high-volume administrative environment
Mathematics Tutor(Part-Time)
Aja Foundation College
Yala, Cross River State
01.2020 - 04.2025
- Improved student engagement with innovative teaching methodologies.
- Introduced interactive activities into lessons, leading to increased participation among students.
- Cultivated supportive learning atmosphere for enhanced student confidence in mathematics.
- Devised practice quizzes and other study materials for reinforcement of learned concepts.
- Collaborated with parents and teachers for improved student progression in mathematics.
- Enhanced students' understanding of complex mathematical concepts by simplifying and breaking down information.
- Encouraged self-learning habits amongst pupils to foster independent problem-solving skills.
- Responded promptly to queries from both students and parents leading to seamless communication channels.
- Planned and delivered Mathematics lessons in line with approved curriculum, adapting teaching methods to meet diverse learner needs.
- Assessed students’ academic performance through tests, assignments, and continuous assessments, providing clear and constructive feedback.
- Prepared lesson plans, schemes of work, teaching materials, and termly academic reports in accordance with institutional standards.
- Provided additional coaching and remedial support to learners requiring extra assistance, improving understanding and confidence.
- Maintained classroom discipline and positive learning environment, promoting student engagement and effective learning.
- Participated actively in academic meetings, trainings, and professional development sessions.
- Improved student pass rates by 20–30% through targeted coaching and structured lesson delivery.
- Achieved 100% syllabus coverage within academic timelines.
- Supported under-performing students to achieve measurable improvement in test scores.
- Maintained high classroom attendance and engagement levels.
- Consistently met reporting deadlines with accurate and well-structured academic records.
Volunteer Care & Safeguarding Support Worker
Triumph Foundation for a Peaceful Home
Nigeria, Federal Capital City Abuja
01 2018 - 08 2025
- Supported vulnerable women and families affected by domestic violence, providing trauma-informed emotional support and practical assistance.
- Conducted basic needs assessments and safeguarding risk identification, contributing to early intervention and safety planning.
- Assisted with referrals to healthcare, social services, housing, and community support organization, ensuring timely access to essential services.
- Provided advocacy and signposting, empowering service users to make informed decisions and engage with support networks.
- Maintained confidential and accurate case notes, risk records, and activity logs in line with safeguarding and data protection standards.
- Worked collaboratively with professionals and community partners to support holistic care outcomes.
- Supported 60+ women and families through crisis and recovery pathways.
- Contributed to 100% completion of safeguarding risk assessments for assigned cases.
- Enabled successful referrals for 90%+ of service users to appropriate health and social care services.
- Maintained zero data breaches through strict adherence to confidentiality and ethical practice.
- Recognized for empathetic engagement and professionalism in complex, high-risk social care situations.
- Safeguarding Awareness (Adults & Children).
- Risk Assessment & Early Identification.
- Trauma-Informed Support.
- Case Recording & Confidential Documentation.
- Multi-Agency Referral Pathways.
- Advocacy & Ethical Practice
Education
Master of Science - Electrical Engineering (Renewable Energy)
Ahmadu Bello University
Zaria 01.2024 - 01.2025
PGDip - Electrical/Electronics Engineering
Nile University
Federal Capital Territory 01.2022 - 01.2024
PGDip - Data Science & Business
University of Texas
Austin 01.2020 - 01.2021
High School Diploma - Computer Engineering
Dorben Polytechnic
Bwari Abuja 01.2017 - 01.2019
High School Diploma - Mathematics/Statistics
The Polytechnic Calabar
Calabar 01.2003 - 01.2005
National Diploma - Computer Science
The Polytechnic Calabar
Calabar 01.2001 - 01.2003
Skills
- Care Assessment & Safeguarding (Children & Adults)
- Person- Centred Care Planning & Review
- Mental Capacity Assessment & Best-Interest Decision-Making
- Trauma-Informed Practice & Emotional Support
- Incident Management, Risk Identification & Escalation
- Accurate Record-Keeping, Case Notes & Reporting
- Multi-Agency Working & Professional Communication
- Confidentiality, GDPR & Professional Practice
Certification
- Level 5 Designated Safeguarding Lead (DSL), 2025
- Level 5 Diploma in Health & Social Care, 2025
- Level 3 Diploma in Health & Social Care, 2025
- Levels 4, 3 & 2 Safeguarding Children & Vulnerable Adults, 2025
Affiliations
- Nigeria Association of Social Workers
- APWEN
- COREN
Custom
Care Needs Assessment (Adults & Children), Risk Assessment & Management, Person-Centred Care Planning, Safeguarding (Children & Adults), Mental Capacity & Best-Interest Principles, Incident Management & Escalation, Trauma-Informed Practice, Care Act 2014, CQC Standards & Quality Assurance, KCSIE & Prevent Duty, Safer Recruitment Principles, Accurate Record-Keeping & Case Notes, Confidentiality & GDPR, Multi-Agency Working, Family & Professional Liaison, Report Writing & Documentation, Advocacy for Vulnerable Individuals, Cultural Sensitivity & Ethical Practice
Personal Information
Title: Care Assessor | Safeguarding Lead | Health & Social Care Professional
Work availability
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Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Designated Safeguarding Lead
Friendly Tutors & Educational Consultancy Ltd
09.2025 - Current
Care Coordinator / Care Assessor
The Citadel Care Home
01.2025 - 06.2025
Master of Science - Electrical Engineering (Renewable Energy)
Ahmadu Bello University
01.2024 - 01.2025
Safeguarding Lead
The Citadel Care Home
01.2022 - 12.2024
PGDip - Electrical/Electronics Engineering
Nile University
01.2022 - 01.2024
Business Development Manager (Care Services)
The Citadel Care Home
10.2020 - 01.2022
Mathematics Tutor(Part-Time)
Aja Foundation College
01.2020 - 04.2025
IT Support Specialist (Service Desk)
Enserv Nigeria Ltd (NNPC Subsidiary)
01.2020 - 09.2020
PGDip - Data Science & Business
University of Texas
01.2020 - 01.2021
High School Diploma - Computer Engineering
Dorben Polytechnic
01.2017 - 01.2019
Business Analyst / Recruitment Officer / Admin Officer
Nigerian National Petroleum Corporation
01.2007 - 01.2019
High School Diploma - Mathematics/Statistics
The Polytechnic Calabar
01.2003 - 01.2005
National Diploma - Computer Science
The Polytechnic Calabar
01.2001 - 01.2003
Volunteer Care & Safeguarding Support Worker
Triumph Foundation for a Peaceful Home
01 2018 - 08 2025