EFIENEMOKWU JESSICA NKECHI
Customer Service Representative
3rd Avenue A1 Close H2b, Festac Town,Lagos State
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Warehouse Clerk
Main Service And Colala Logistics Limited
Festac Town, Lagos
05.2022 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Entered quantity received against purchase order in computer system.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Checked packages and merchandise for damage and notified vendors.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept warehouse up to safety and health regulations at all times.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Front Desk Customer Service Representative
Pinnacle Castle Hotel
Asaba, Delta
01.2021 - 03.2022
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Subject Teacher
Atta Memorial School
, Enugu
12.2019 - 12.2020
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
- Planned lessons, activities and trips to cover all required course material.
Education
West African Examination Council (WAEC) - undefined
Festac Girls High School (FGGS)
School Leaving Certificate (FSLC - undefined
Goodness Royal Nursery and Primary School
Higher National Diploma (HND) - Mass communication
Enugu
Delta State Polytechnic,Ogwashi 01.2019 - 04.2020
Ordinary National Diploma - Mass communication
Delta State Polytechnic Ogwashi
Asaba StateSkills
Warehouse Logistics
undefinedAdditional Information
- Flexibility and , Ability to work in a Dynamic Environment
Timeline
Warehouse Clerk
Main Service And Colala Logistics Limited
05.2022 - Current
Front Desk Customer Service Representative
Pinnacle Castle Hotel
01.2021 - 03.2022
Subject Teacher
Atta Memorial School
12.2019 - 12.2020
Higher National Diploma (HND) - Mass communication
Enugu
01.2019 - 04.2020
West African Examination Council (WAEC) - undefined
Festac Girls High School (FGGS)
School Leaving Certificate (FSLC - undefined
Goodness Royal Nursery and Primary School
Ordinary National Diploma - Mass communication
Delta State Polytechnic Ogwashi
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