Hi, I’m
Effiong Obong
Calabar,Cross River State
Summary
Detail-oriented professional with expertise in procurement and vendor negotiations, supporting operational efficiency. Strong time management and customer service skills ensure exceptional guest experiences. Proficient in Excel and committed to maintaining high standards in dynamic environments.
Overview
17
years of professional experience
4013
years of post-secondary education
Work history
Transcorp Hotels CalabarCalabar, Cross River State
Cost controller
01.2018 - 09.2024
Job overview
- Fostered strong relationships with suppliers to negotiate better pricing arrangements.
- Initiate time workable menu engineering exercises and fix menu prices
- Developed forecasting methodologies for better resource allocation.
- Organize and supervise inventory count exercises for each EOM inventor reconciliation
- Worked with procurement teams to streamline supply chain operations and support cost-effective purchases.
- Implemented internal controls and cost-reduction initiatives in support of corporate goals.
- Initiate period spot checks on all outlet to balance off stock.
Transcorp Hotels CalabarCalabar, Cross River State
Night Auditor
02.2010 - 01.2018
Job overview
- Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
- Conducted security walks throughout hotel premises, ensuring safety protocols were met.
- Compiled end-of-day reports for management's overview.
- Resolved discrepancies in accounts by careful review of financial transactions.
- Provided excellent customer service, ensuring guest satisfaction.
- Updated room status on hotel management software after routine checks, keeping current records up-to-date.
Metropolitan Hotel & ConferenceCalabar, Cross River State
Receptionist/Telephone Operator
09.2007 - 06.2010
Job overview
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintain professional Guest check-in and management of rooms allocation and guest inquiries.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
University Of Calabar Calabar, Cross River State
Bachelor of Science from Environmental Protection and Resource Management
01.2006 - 01.2011
The Polytechnic CalabarCalabar, Cross River State
National Diploma from Town & Regional Planning
04.2002 - 08.2005
WASSCECalabar, Cross River State
O-Level from School Set
Emilis Secondar Commercial SchoolCalabar, Cross River State
O-Level from School Set
Skills
- Comprehensive reporting insight
- Time management proficiency
- Internal control management
- Patience and composure
- Inventory Management
- Customer Service
- Client hospitality
- Call handling
Languages
English
Fluent
Efik
Fluent
Timeline
Cost controller
Transcorp Hotels Calabar
01.2018 - 09.2024
Night Auditor
Transcorp Hotels Calabar
02.2010 - 01.2018
Receptionist/Telephone Operator
Metropolitan Hotel & Conference
09.2007 - 06.2010
University Of Calabar
Bachelor of Science from Environmental Protection and Resource Management
01.2006 - 01.2011
The Polytechnic Calabar
National Diploma from Town & Regional Planning
04.2002 - 08.2005
WASSCE
O-Level from School Set
12.2000
Emilis Secondar Commercial School
O-Level from School Set
11.2002