EDMUND BEDZRAH
ACCRA
Summary
Ambitious Information Technology Analyst who has completed undergraduate degree in Information Technology and pursuing real-world experience to develop acquired skills. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Analyst
Unilever Ghana
Tema, Ghana
11.2022 - Current
- Handled operational excellence, assisted coworkers with IT problems, undertook courses on data analytics, handled IT access systems
- Developed and managed project plans while providing status updates to management.
- Coordinated installation of updated computer programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Conducted requirement gathering sessions with stakeholders and users.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Identified opportunities for innovating with digital capabilities, accelerating digital transformation.
- Developed and implemented IT solutions to streamline business processes.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Assisted staff and users with computer malfunctions and program problems.
- Monitored network operations to identify performance, capacity, and utilization issues.
- Trained staff and users to work with computer systems and programs.
- Identified areas of improvement in existing systems and proposed changes accordingly.
Education
Bachelor of Science in Information Technology -
University of Ghana
10.2018
WASSCE Certificate - Information Technology
Koforidua Secondary Technical School
Eastern Region,Ghana06.2018
Skills
- Team Cooperation
- Project Management
- Performance Optimization
- User Support
- Project Leadership
- Project Documentation
- Agile Work Processes
- Configuration Management
- Proficient in IT communication and management
- Technical Support
- Client Relations
- Data Analysis
Certification
- WASSCE Certificate
- Degree in Bsc Information Technology.
Referrals
- Unilever Ghana IT Manager, 050 150 1797
- Unilever Ghana IT Analyst, 020 204 1685
Accomplishments
- Completed a Project Management Course, certified on LinkedIn.
- Completed data analytics fundamental course, have a data analytics background.
- Managed system upgrade and device installation and configuration projects.
Timeline
IT Analyst
Unilever Ghana
11.2022 - Current
Bachelor of Science in Information Technology -
University of Ghana
WASSCE Certificate - Information Technology
Koforidua Secondary Technical School
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