Edith Obi

• Identify and resolve unauthorized, unsafe, or ineffective practices.
• Set, enforce and optimize internal policies to maintain responsiveness to demands.
• Devise processes to boost long-term business success and increase profit levels.
• Introduce new methods, practices, and systems to reduce turnaround time.
• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Develop and implement strategies to maximize customer satisfaction.

● Conduct /ensure branch training /meeting sessions in line with policy.

● Ensure zero regulatory infraction.

● Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.

● Expense management.

● Ensure proper documentation for all transactions and authorize transactions.

● Ensure effective branch cash management.

● Ensure effective/efficient implementation of bank-wide policies with respect to branch operations

● Supervise activities of operations staff to ensure timely and efficient service delivery to customers

● policy

● Perform other duties as assigned by the Zonal Head

● Ensure zero regulatory infraction

● An effective back-up to Head of Operations

● Ensure proper documentation and reconciliation of all HOC transactions and timely response to all entries.

● Process transactions relating to investment, expenses, clearing and transfers to ensure proper booking of such transactions.

● Review and monitor all accounts and registers relating to investments, HOC, clearing and expenses transactions.

● Ensure internal and external banking policies are adhered to.

● Ensure a bi-monthly Proof of all general ledger accounts, and investigate all out standings immediately.

● Ensuring that transactions are in line with operational guidelines, and proper entries are made for all cash transactions.

● Adequate supervision of tellers and Head teller to achieve effective manpower utilization.

● Ensure counter limits are not exceeded.

● Effective vault administration through cash swaps and evacuation/shipment.

● Efficient ATM administration.

● Authorize entries made by customer service officers.

● Verify requests for demand drafts and customer cheques.

● Generate MasterCard requests for customers.

● Send out search reports to legal department for confirmation and follow up on outstanding requirements.

● Open customers’ accounts, issue cheque books, verify signature on official documents and customer instruments.

● Ensure proper documentation and reconciliation of all HOC transactions and timely response to all entries.

● Process transactions relating to investment, expenses, clearing and transfers to ensure proper booking of such transactions.

● Review and monitor all accounts and registers relating to investments, HOC, clearing and expenses transactions.

● Ensure internal and external banking policies are adhered to.

● Ensure a bi-monthly Proof of all general ledger accounts, and investigate all out standings immediately.