Ediomoabasi John Ekong
Lagos
Summary
I want to work for an organisation that I can grow with, I believe the skills, knowledge, experiences and the bachelors degree I have acquired will not only bring value to the organisation, but will in turn help me acquire more experience and sharpen my skills in the organisation's professional work culture. The key to my success has been my ability to translate strategy into workable projects which has driven company wide success. Also,based on my results, I would be able to increase the visibility and service to the customers thereby maintaining a high level of customer service and professionalism. I sincerely hope we have the opportunity to speak further so that I can share more about myself and my unique strengths.
Attentive dispatcher and call center agent dedicated to providing reliable support and sound organisation strategies for call coordination. Well versed in telephone and two way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organising incident reports and caller requests for easy reference. Well qualified call center agent and dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
CALL CENTER REPRESENTATIVE
Wood n Parker
Colorado
04.2020 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call time and qualify standards.
- Planned, organised and managed work of subordinate staff to accomplish consistent work within organisational standard.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
- Learnt and maintained in depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customers' calls and emails to answer all the necessary questions about products and services.
- Always gave precise and useful information or escalated with a supervisor when not possible.
- Dealt with customers, providers, and contractors in a warm yet professional manner.
DISPATCHER
Unicorn Trucking Company
Orlando
02.2019 - 12.2019
- Attentive dispatcher and call center agent dedicated to providing reliable support and sound organisation strategies for call coordination.
- Well versed in telephone and two way radio communication for relaying quick messages, work orders and field instructions.
- Skilled at recording and organising incident reports and caller requests for easy reference.
- Well qualified call center agent and dispatcher with proven success in improving operations and solving problems.
- Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
- Ready to leverage training and experience to take on new professional challenges.
- Collaborated with the logistics and accounting department to sort out invoicing problems.
- Assured, assisted, and offered information to customers over the telephone.
- Quickly earned a reputation for being the most reliable and efficient dispatch services provider with a customer satisfaction rating of 97%.
- Communicated with vendors and tracked special orders and tow availability.
- Planned drivers' itinerary while ensuring a timely and efficient pickup and delivery of loads as per company policy.
- Communicated with 50- customers per day, effectively and accurately scheduling the dates, timeframes, and addresses for product delivery.
- Liaised with a team of 20 drivers and riders to coordinate deliveries and iron out routing challenges.
- Updated, maintained, and referred to e-records pertaining to deliveries and customer receipts.
- Used the UEDS computer system to monitor, process, facilitate, and update clients' orders.
- Participated in the hiring, interviewing, and orientation of dispatch department interns and drivers.
Education
Master of Science - Informatics
University of Coimbra
Coimbra , Portugal 02.2022 - 01.2026
COMPUTER ENGINEERING -
Taras shevchenko university
Kyiv, UkraineSkills
- Customer assistance
- Fast learner
- Diligence
- IT
- Decision making
- Microsoft word and excel
- Communication skills
- Ability to work under pressure
- Flexibility and adaptability
- Professional
- Problem solving
- Ability to work alone and in a team
- Critical thinking
Personal Information
- Date of Birth: 07/31/97
- Nationality: Nigerian
Languages
- English
- Portuguese, Elementary
- English, Advanced
Timeline
Master of Science - Informatics
University of Coimbra
02.2022 - 01.2026
CALL CENTER REPRESENTATIVE
Wood n Parker
04.2020 - 07.2022
DISPATCHER
Unicorn Trucking Company
02.2019 - 12.2019
COMPUTER ENGINEERING -
Taras shevchenko university