Edidiong Kennedy Etefia
HR Executive
Abuja
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work History
Acting HR
The Danels Global Microfinance Bank Ltd
Abuja
11.2018 - Current
- As Acting,
- Consult with employers to identify needs and preferred qualifications
- Interview applicants about their experience, education and skills
- Contact references and perform background checks
- Inform applicants about job details such as benefits and conditions
- Hire or refer qualified candidates
- Conduct new employee orientations
- Process paperwork
- Plan and coordinate the workforce to best use employees' talents
- Resolve issues between management and employees
- Advise managers on policies like equal employment opportunity with harmonical workplace
- Coordinate and supervise the work of specialists and staff
- Oversee recruitment and hiring process
- Direct disciplinary procedures
- As, Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
- Booking and arranging travel, transport and accommodation
- Organizing events and conferences
- Reminding the manager/executive of important tasks and deadlines
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems
- Implementing and maintaining procedures/administrative systems
- Liaising with staff, suppliers and clients
- Collating and filing expenses
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Personal Assistant to the Managing Director
The Danels Global Microfinance Bank Ltd
Abuja
11.2018 - Current
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Served as point of contact between clients and managerial staff.
- Used discretion when handling confidential information.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Updated and maintained confidential databases and records.
- Led staff and vendors in providing high level of service for owner and guests.
- Screened personal and business calls and directed to appropriate party.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
Manager
The Mall Cafe, Abuja
Abuja
10.2017 - 08.2018
- Overseeing the functions of the department to include general bar and lounge service to private functions, food and beverages
- Monitoring the set-up of the bar, lounge, private functions and hospitalities
- Making out liquor checks for lounge, bar, private functions, hospitalities, and any liquor for Executive staff members
- Assisting with the set-up of bar, lounge, private functions and hospitalities when needed
- Coordinating private functions
- Monitoring the lounge, private functions to see that areas are adequately staffed and begin on time
- Assisting guest with any problems or needs
- Directly supervising Department employees in order to fulfill client needs in accordance with the cafe's policies and procedures
- Maintain the highest level of employee/guest relations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Head of Agency
Pagatech Solutions Limited Akwa Ibom State
Akwa Ibom
02.2017 - 09.2017
- Overseeing the development and performance of the sales activities, recruiting staff, directing a sales team, establishing strategic plans to achieve maximum profits, and expanding customer base through extensive marketing and handling excellent customer support.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HR Assitant
Parliamentary Hill Estates and Property Limited
Abuja
01.2015 - 01.2017
- Supported all internal and external HR related inquiries or requests
- Assisted with recruitment process by identifying candidates performing reference checks and issuing employment contracts.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated employee training programs to improve productivity and performance.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Processed employee termination paperwork at direction of supervisory staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Conducted exit interviews with terminated employees.
- Converted employee status from temporary to permanent.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Participated in recruitment and selection process for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Assisted with creating employee handbooks and manuals.
- Coordinated employee relocation processes.
- Studied research and trends on best practices in HR field.
- Monitored and analyzed employee satisfaction survey results.
- Created job descriptions on boards for vacant jobs.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and maintained HR policies and procedures.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
Customer Service Representative
Parliamentary Hill Estates and Property Limited
Abuja
09.2013 - 01.2015
- Tasks include, but not limited to, being responsible for all clients’ relations and administrative operations
- The position is in charge of settling client’s complaints and priorities, have strategic planning and operational responsibilities.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Executive
Whitebridge Consulting Limited Akwa Ibom
Akwa Ibom
11.2011 - 08.2013
- Provided administrative assistance to the Business Development Manager; scheduled appointments, manage/edit calendar, prepare expense reports, maintain records and files, coordinate travel arrangements
- Maintained confidentiality among the executive level offices and in other departments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Identified communication channels to set roadmap to distribute information.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Collected data, input records and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered high volume of phone calls and email inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Led staff and vendors in providing high level of service for owner and guests.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Goods Receiving Note Officer
Park n Shop Rivers State
PortHarcourt
05.2010 - 09.2011
- Ensured that goods that are received mee the quality requirements outlined in the operational guidelines and stored according to specified storage conditions and locations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
Education
Diploma - Caregiving
Care Tuition
United Kingdom 03.2022 - 03.2022
Higher National Diploma - Electrical/ Electronics Engineering
Heritage Polytechnic
Akwa Ibom 09.2012 - 07.2014
National Diploma - Electrical/ Electronics Engineering
Heritage Polytechnic
Akwa Ibom 09.2010 - 07.2012
Senior Secondary School Certificate -
Efficient Secondary Commercial School
Uyo, Akwa Ibom 09.2002 - 06.2007
First Leaving School Certificate -
Fulga Int'l Nursery And Primary School
Uyo, Akwa Ibom State 09.1993 - 07.1999
Skills
HR support
undefinedAdditional Information
- Name: , Edidiong Kennedy Etefia Date of birth:, Nationality:, State of Origin: Akwa Ibom State
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Diploma - Caregiving
Care Tuition
03.2022 - 03.2022
Acting HR
The Danels Global Microfinance Bank Ltd
11.2018 - Current
Personal Assistant to the Managing Director
The Danels Global Microfinance Bank Ltd
11.2018 - Current
Manager
The Mall Cafe, Abuja
10.2017 - 08.2018
Head of Agency
Pagatech Solutions Limited Akwa Ibom State
02.2017 - 09.2017
HR Assitant
Parliamentary Hill Estates and Property Limited
01.2015 - 01.2017
Customer Service Representative
Parliamentary Hill Estates and Property Limited
09.2013 - 01.2015
Higher National Diploma - Electrical/ Electronics Engineering
Heritage Polytechnic
09.2012 - 07.2014
Administrative Executive
Whitebridge Consulting Limited Akwa Ibom
11.2011 - 08.2013
National Diploma - Electrical/ Electronics Engineering
Heritage Polytechnic
09.2010 - 07.2012
Goods Receiving Note Officer
Park n Shop Rivers State
05.2010 - 09.2011
Senior Secondary School Certificate -
Efficient Secondary Commercial School
09.2002 - 06.2007
First Leaving School Certificate -
Fulga Int'l Nursery And Primary School
09.1993 - 07.1999
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