Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Basket Ball and Tenis
Timeline
Generic
EDIDIONG INYANG

EDIDIONG INYANG

Operational Manager
Ogba, Lagos

Summary

Highly motivated and Professional individual with good experiences in the finance sector very effective as a (PRO). Jovial, honest, and experienced entrepreneur also very dedicated in service providing. Fluency in English and Chinese language and open to teamwork. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Manager of Operations

Rock Financials Limited
06.2021 - Current
  • A finance company in Nigeria representing Hongkong Prospect Industrial Limited and TangBull Technology Industry
  • Train and develop Departmental leaders.
  • Managing work operations.
  • Problems resolutions.
  • Target setting and key strategies to meet up targets.
  • Organizing workflows and setting pace.
  • Giving upscale reports to MD as well as suggestions.
  • Professional communications and relationship management with other business-related firms, government agencies and Agencies.
  • Establish and implement profitable operational strategies.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Developed and maintained relationships with external vendors and suppliers
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Developed and implemented strategies to maximize customer satisfaction
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

Senior Director

MilesTrades Resources Co.Ltd
01.2020 - Current
  • Applied security and loss prevention training towards recognizing risks and reducing store theft.
  • Train and develop sales team, associates in products, selling techniques and procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implementing up-selling strategies for recommending accessories and complementary purchases.
  • Implementing up-selling strategies for recommending accessories and complementary purchases.
  • Providing services to over 100 customers patronizing varieties of our services from product buying to service delivery.
  • Drove strategic improvements to enhance operational and organizational efficiencies
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Monitored and coordinated workflows to optimize resources
  • Monitored expenditures to mitigate risk of overages

Sales Head

Li Min Health Care Products
06.2019 - 10.2019
  • Contacting and communicating with clients
  • Maintaining records of new and old clients
  • Training newly recruited staff
  • Maintaining client customer relationships
  • Established foreign partnership relationships.
  • Developing and implementing strategic marketing ideas.

Administrative Officer

NYSC, -drill Nig.Ltd
Aqua
03.2013 - 01.2014
  • Manage office supplies stock and place orders.
  • Prepare regular reports on expenses and office budgets.
  • Maintain and update company databases.
  • Organize filing system for important and confidential company documents.

Education

Ph.D. - Data Science and Business Analysis

University of Texas McCombs Austin
Texas
11.2022 - 05.2023

M.D. - Environmental Science

Shenyang University of Chemical Technology
China
01.2016 - 04.2019

Bachelor of Science - Physical Oceanography

University of Calabar
Calabar, Nigeria
01.2009 - 04.2012

Diploma Master Mind Series - Diploma

NIIT Calabar Center
Calabar, Nigeria
01.2010 - 04.2012

Skills

Ability to develop new ideasundefined

Accomplishments

In my previous work experiences, i have been able to build a close and long lasting relationships with other professional enterprises such as law firms and government parastatals and able to easily obtain operational licenses for the company.

  • Resolved product issue through consumer testing.
  • Supervised team of 300 staff members.

Certification

BSC, Masters, PGD

Interests

Learning and developing global skills in technology

Basket Ball and Tenis

I Actually play these games as a hobby not a profession.

Timeline

Ph.D. - Data Science and Business Analysis

University of Texas McCombs Austin
11.2022 - 05.2023

Manager of Operations

Rock Financials Limited
06.2021 - Current

Senior Director

MilesTrades Resources Co.Ltd
01.2020 - Current

Sales Head

Li Min Health Care Products
06.2019 - 10.2019

M.D. - Environmental Science

Shenyang University of Chemical Technology
01.2016 - 04.2019

Administrative Officer

NYSC, -drill Nig.Ltd
03.2013 - 01.2014

Diploma Master Mind Series - Diploma

NIIT Calabar Center
01.2010 - 04.2012

Bachelor of Science - Physical Oceanography

University of Calabar
01.2009 - 04.2012

BSC, Masters, PGD

EDIDIONG INYANGOperational Manager