EDET, ROSEMARY EFFANGA
CALABAR,Niger State
Summary
Dynamic professional with a strong foundation in influential communication and customer relationship management. Demonstrates expertise in product knowledge and integration, effective delegating, and procurement procedures.
Known for resilience under pressure and outstanding customer service, with a proven track record in conflict resolution. Career goals include leveraging skills to enhance customer satisfaction and drive business success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
MONITORING & EVALUATION MANAGER
HOGIS GROUP
CALABAR, NIGERIA
2025.12 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
- Optimised resource allocation for increased profits.
- Enforced safety regulations to reduce workplace accidents.
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Analysed market trends to inform strategic decision-making processes.
- Liaised with suppliers to ensure timely deliveries.
- Facilitated staff training, resulting in better customer service.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
FOOD AND BEVERAGE MANAGER
HOGIS GROUP
CALABAR, NIGERIA
2022.04 - Current
- Trained new staff members on company policies, ensuring consistent service standards.
- Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Introduced seasonal menu changes that reflected local produce availability whilst keeping patrons interested.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Maintained open communication lines with kitchen crew for efficient order relay and speedy service turnaround.
- Streamlined inventory management processes, reducing waste whilst maximizing profit margins.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Control requisition lists and work closely with the procurement team to ensure adequate supply of items.
FRONT DESK MANAGER
UGWILS
CALABAR, NIGERIA
2020.04 - 2022.02
- Managed front desk operations, ensuring smooth running of daily activities.
- Managed room bookings efficiently, avoiding double bookings or overbooking scenarios.
- Ensured accurate record-keeping by diligently updating hotel database.
- Handled guest complaints professionally, leading to quick resolution and satisfied clients.
- Performed administrative duties such as correspondence handling and document filing diligently.
- Coordinated with housekeeping staff for timely room availability.
- Streamlined check-in and check-out procedures, reducing waiting times for guests.
- Oversaw team of receptionists, fostering a positive work environment.
- Conducted regular staff training sessions to improve service standards.
- Balanced hotel accounts at the end of the day.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Attended mandatory staff meetings and brought issues to the attention of senior management.
- Performed inventory for keys and linen on a daily basis and included all information in audit reports.
- Recruited high-performing hospitality staff, on-boarding with appropriate training.
Education
NECO -
COMMAND CHILDREN SCHOOL
CALABAR 2006.05 -
Bachelor of Science - PEACE STUDIES AND CONFLICT RESOLUTION
NATIONAL OPEN UNIVERSITY OF NIGERIA
CALABAR 2019.06 - 2026.04
Skills
- Influential communication
- Product knowledge and integration
- Effective delegating
- Customer relationship management systems
- Customer relationship management
- Resilience under pressure
- Procurement procedures
- Conflict Resolution
- Outstanding customer service
Timeline
MONITORING & EVALUATION MANAGER
HOGIS GROUP
2025.12 - Current
FOOD AND BEVERAGE MANAGER
HOGIS GROUP
2022.04 - Current
FRONT DESK MANAGER
UGWILS
2020.04 - 2022.02
Bachelor of Science - PEACE STUDIES AND CONFLICT RESOLUTION
NATIONAL OPEN UNIVERSITY OF NIGERIA
2019.06 - 2026.04
NECO -
COMMAND CHILDREN SCHOOL
2006.05 -