Edem Jackson
Hotelier
GRA,Enugu
Summary
Proven track record in enhancing customer satisfaction and streamlining order management at The Gate Luxury Apartment. Skilled in guest relations and food safety, adept at boosting efficiency and team productivity. Demonstrated ability to improve service standards and maintain high-quality control, contributing to a significant increase in customer retention.
Equipped with the necessary knowledge about the food and beverages department with leadership qualities as a F&B supervisor, i served as a waiter, kitchen assistant, mixologist, bartender and staff body trainer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker,House Keeper, Waiter
The Gate Luxury Apartment
03.2020 - Current
- Sourced quality vendors to consistently reach highest care standards.
- Acknowledged outstanding staff performance to boost morale.
- Established unique service goals to each venue to provide constant and excellent service.
- Trained new staff members on proper customer service and hospitality policies.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organised work environment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored staff performance and provided feedback and guidance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Customer Service Representative
Dominos Pizza
01.2019 - 01.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
Janitor
Heritage Bank
03.2018 - 12.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Bachelor Of Science - Medical Microbiology And Bacteriology
University Of Calabar
Calabar, Cross River State08.2024
Skills
- Order Management
- Guest Relations Management
- Food spoilage prevention
- High-volume dining
- Food safety understanding
- Fine Dining
- Food and beverage pairings
- Wine Knowledge
- Quality Control
- Menu presentation
- Dining area maintenance
Certification
Junior Achievement Certificate @2013 Junior Achievement USA, HS1304 Certificate of Achievement, Season 7
Centum Learning @Digital Skills for Africa Program from Centum Learning Limited Africa HQ
Timeline
Hospitality Worker,House Keeper, Waiter
The Gate Luxury Apartment
03.2020 - Current
Customer Service Representative
Dominos Pizza
01.2019 - 01.2020
Janitor
Heritage Bank
03.2018 - 12.2018
Bachelor Of Science - Medical Microbiology And Bacteriology
University Of Calabar
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