Ede Goodness Chidimma

Customer Support | Virtual Assistant | Appointment Setter | Chat Moderator/Saleperson And Telecaller

Katsina, Katsina State,KT

Summary

Dedicated and reliable remote professional with experience in customer support, virtual assistance, appointment setting, chat moderation, and sales support. Skilled in handling client communications across WhatsApp, email, and social media platforms, resolving issues efficiently, and maintaining a positive brand image. Highly organized, fast learner, and performance-driven, with a strong commitment to delivering quality results.

Work History

Customer Support / Virtual Assistant

Provided timely and professional support to customers via WhatsApp, live chat, and email.
Responded to inquiries, resolved complaints, and escalated technical issues when required.
Managed daily administrative tasks including data entry, scheduling, and follow-ups.
Maintained accurate records of customer interactions and updates in CRM systems.
Ensured high customer satisfaction through clear communication and fast response times.
Remote

Appointment Setter / Sales Support

Initiated conversations with prospects via chat and messaging platforms.
Qualified leads and booked appointments for the sales team.
Followed scripts and workflows to ensure consistency and high conversion rates.
Maintained organized records of leads and appointment outcomes.
Remote

Chat Moderator

Monitored chat rooms and online communities to enforce rules and guidelines.
Responded to user questions and guided conversations positively.
Removed inappropriate content and handled user reports professionally.
Helped create a safe, engaging, and respectful online environment.
Remote

Education

Graduate Certificate - Adult And Non-Formal Education

Federal College of Eduaction Katsina

Nigeria

04.2001 -

Skills

Customer Support & Client Communication

WhatsApp, Live Chat & Email Support

Virtual Assistance & Administrative Support

Appointment Setting & Lead Qualification

Additional Information

As a salesperson and cold caller, I am confident, persuasive, and highly results-driven. I know how to engage prospects quickly, build rapport, and clearly communicate the value of a product or service. I am skilled at handling objections professionally and turning conversations into opportunities while maintaining a positive and respectful tone.

In addition, I am comfortable using CRM systems, Google Workspace, Microsoft Office, and sales tools to track leads, manage customer information, schedule follow-ups, and organize pipelines efficiently. I understand the importance of accurate data entry, follow-up reminders, and performance tracking to ensure no opportunity is missed. By combining strong communication skills with technology, I help streamline processes and contribute to overall sales growth.

Software

CRM Systems: HubSpot, Zoho CRM, Salesforce Communication Tools: Slack, Zoom, Microsoft Teams, Skype Email & Productivity: Google Workspace (Gmail, Docs, Sheets, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook) Project Management: Trello, Asana Lead Generation & Sales Tools: LinkedIn Sales Navigator, Apollo, Hunterio Data Management: Google Sheets, Microsoft Excel Scheduling Tools: Calendly Customer Support Tools: Zendesk, Freshdesk

Timeline

Graduate Certificate - Adult And Non-Formal Education

Federal College of Eduaction Katsina

04.2001 -

Customer Support / Virtual Assistant

Appointment Setter / Sales Support

Chat Moderator

Availability

Open to remote and flexible schedules
Available for full-time or part-time roles

Strengths

Strong communication skills
Detail-oriented and dependable
Ability to work independently
Quick learner and adaptable

Reading and traveling

Beyond my professional qualifications, I am someone who values continuous growth and learning. I enjoy reading, which helps me expand my knowledge, improve my communication skills, and stay informed about new ideas and trends. I also love traveling, as it exposes me to different cultures, perspectives, and ways of thinking. These hobbies have helped me become more adaptable, open-minded, and confident when working with diverse clients and teams. I bring not only my skills but also curiosity, discipline, and a positive attitude to every role I take on.