Open To Work
EBUNOLUWA OPEYEMI DAMILOLA
LAGOS,LAGOS
Summary
Dynamic and results-driven B Tech graduate with a strong foundation in technology, complemented by a keen interest in the fintech, hospitality, and administrative sectors. Equipped with analytical problem-solving skills, excellent communication abilities, and a proven track record of adapting to diverse business environments. Highly adept at leveraging technical expertise to streamline processes, drive operational efficiency, and deliver exceptional customer service. Seeking opportunities to contribute and grow in fast-paced, high-impact roles within innovative organizations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRODUCTION & OPERATIONS SUPERVISOR
FRUIT HQ LIMITED
Lagos
02.2026 - Current
- Supervised daily production activities and coordinated team members to ensure smooth operations.
- Monitored inventory levels, managed stock records, and ensured availability of production materials.
- Led and supervised staff to maintain productivity, efficiency, and compliance with company standards.
- Ensured quality control and proper handling of products during production processes.
- Assisted in meeting production targets and maintaining operational efficiency.
QUALITY ASSURANCE
PALMPAY
IKEJA, LAGOS
03.2025 - 02.2026
- Ensuring that the agents provide quality service in line with the organizational objectives.
- Monitored CSR performance, CSAT, and connection rates to ensure quality service delivery.
- Conducted evaluation sessions and provided feedback to improve team performance.
- Prepared KPI reports and analyzed performance data using Quick BI.
CUSTOMER SERVICE REPRESENTATIVE
PALMPAY
IKEJA, LAGOS
10.2022 - 03.2025
- Provided exceptional customer service, via email and chat addressing inquiries, complaints, and technical issues for 400+ customers daily.
- Boosted satisfaction ratings by 50%.
- Increased customer retention by 20% through proactive follow-up and personalized service.
PERSONAL ASSISTANT
LIZBAK CONFECTIONERIES
IKORODU, LAGOS
07.2022 - 10.2022
- Supports executives or clients in organizing events, handling Administrative tasks like scheduling, communications, and logistics (venues, vendors, travel) while also assisting with creative details, on-site coordination, setup/teardown, and managing budgets and deadlines to ensure smooth event execution from start to finish.
ADMIN ASSISTANT/ COVID 19 DATA COLLECTOR (NYSC)
MODEL PRIMARY HEALTH CENTRE
AGBOR, STATE
07.2021 - 07.2022
- Coordinated patient appointments, reducing scheduling conflicts by 20%.
- Facilitated in the preparation of patient charts, increasing documentation efficiency by 15%.
- Increased COVID-19 testing capacity by 40% through streamlined workflows and resource management.
INTERNSHIP
7UP BOTTLING COMPANY
IKEJA, LAGOS
01.2017 - 01.2018
- Conducted caustic analysis, ensuring safe caustic levels, reducing equipment corrosion by 20%.
- Performed divole analysis on raw materials, improving flavor consistency by 20%.
Education
B.TECH - BIOCHEMISTRY
OLUSEGU AGAGU UNIVERSITY OF SCIENCE AND TECHNOLOGY
Skills
- Handling Correspondence
- Microsoft Office Proficiency
- Customer Service
- Budgeting
- Filling & Record Keeping
- Scheduling
- Statistical Analysis
- Data Visualization
- Portfolio Management
- Data Analysis
- Financial Modeling
- Crisis Management
- Leadership
- Proactive
- Emotional support and Companionship
- Adaptability
- Compassion
- Empathy
Certification
- NATIONAL YOUTH SERVICE CORPS (NYSC), 07/01/21 - 07/01/22, PRIMARY HEALTH CARE CENTRE, AGBOR DELTA STATE
- CERTIFIED VIRTUAL ASSISTANT, 01/01/25 - 01/01/25, ALX
Languages
- Yoruba
- English
- Yoruba
Social Links - Linkedin
opeyemiebunoluwa
Languages
English
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
₦180000/yr - ₦200000/yrTimeline
PRODUCTION & OPERATIONS SUPERVISOR
FRUIT HQ LIMITED
02.2026 - Current
QUALITY ASSURANCE
PALMPAY
03.2025 - 02.2026
CUSTOMER SERVICE REPRESENTATIVE
PALMPAY
10.2022 - 03.2025
PERSONAL ASSISTANT
LIZBAK CONFECTIONERIES
07.2022 - 10.2022
ADMIN ASSISTANT/ COVID 19 DATA COLLECTOR (NYSC)
MODEL PRIMARY HEALTH CENTRE
07.2021 - 07.2022
INTERNSHIP
7UP BOTTLING COMPANY
01.2017 - 01.2018
B.TECH - BIOCHEMISTRY
OLUSEGU AGAGU UNIVERSITY OF SCIENCE AND TECHNOLOGY