Ebun Bisola-ojo
Lagos,LA
Summary
Business Analyst with 6 years' experience in Industry's (Public Sector, Technology, Financial Services, Retail and Fast Moving Consumer Goods (FCMG)). Key focus on creating personalized customer-centered experiences to increase operational resilience, satisfaction and overall business performance in various domains. Highly skilled in requirements analysis, process analysis, business cases, vendor analysis, report writing and documentation. Team player, strong Collaborator and Communicator with proven results in liaising with diverse stakeholders, clients and vendors. Strong background in Waterfall, Agile (Scrum) methodologies as well as the Software Delivery Lifecycle (SDLC), Critical thinker, client focus with ability to elicit and analyze requirements to identify Current (As-Is) and provide solution options to achieve Future (To-Be) State.
Overview
7
7
years of professional experience
8
8
Certifications
Work History
Business Analyst
Nigeria Deposit Insurance Corporation
Lagos
08.2019 - Current
- Communicated with stakeholders to stay abreast of industry and business trends
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Summarized industry information from dataset with narratives, graphs and charts
- Partnered with teams to guide quality and process improvements
- Managed project budgets, expenditures, procurements and projections
- Generated standard and custom reports to summarize business, financial and economic data.
- Executed analysis of risks and identified risk mitigation strategies
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
Project Manager
Deebees Bakery And Confectioneries
Lagos
09.2018 - 08.2019
- Defined project goals, aligning with strategic objectives
- Recommended improvements to established business processes, enabling better project turnaround timeframes
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Reviewed and assessed incoming project requests, determining content support
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Applied project management tools and techniques, driving project-related change management
- Managed inter-project dependencies and risks to create successful outcomes.
Business Analyst Consultant
Taxi ID
Amsterdam
12.2017 - 06.2018
- Summarized information from dataset with narratives, graphs and charts
- Partnered with teams to guide quality and process improvements
- Developed analytics to identify areas for improvement and change
- Analyzed competitive market strategies through analysis of related product, market and share trends
- Collected business intelligence data from available public information and field reports
- Communicated with customers to stay abreast of industry and business trends.
- Worked one-on-one with clients to improve Taxi ID specifications
Customer Success Manager
WSTC Financial Services Limited
Lagos
06.2015 - 08.2017
- Addressed and resolved over 50 client or customer inquiries daily to foster superior standards of service
- Represented the company and developed relationships with 20 key accounts which transacted over 30,000 dollars assets under management
- Identified operational process inefficiencies to recommend necessary improvements with insights from customer feedback.
- Conducted quality, timely performance feedback and performance surveys resulting in over 70% satisfaction rate.
- Created customer support strategies to increase customer retention
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Education
Master Of Science (M.S - Innovation And Entrepreneurship
Antwerp Management School
Antwerp, Belgium 06.2018 - 06.2018
Bachelor Of Science (B.S - Economics
Babcock University
Nigeria 06.2013 - 06.2013
Skills
MS Excelundefined
Certification
Business Analysis by Heels and Tech
Timeline
Business Analyst
Nigeria Deposit Insurance Corporation
08.2019 - Current
Project Manager
Deebees Bakery And Confectioneries
09.2018 - 08.2019
Master Of Science (M.S - Innovation And Entrepreneurship
Antwerp Management School
06.2018 - 06.2018
Business Analyst Consultant
Taxi ID
12.2017 - 06.2018
Customer Success Manager
WSTC Financial Services Limited
06.2015 - 08.2017
Bachelor Of Science (B.S - Economics
Babcock University
06.2013 - 06.2013
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