EBUKA KENTUS MBA
LAGOS
Summary
Experienced Hotel Waiter skilled in delivering outstanding service and ensuring guest satisfaction. Collaborates with kitchen staff to streamline operations while maintaining high standards of cleanliness and safety. Efficiently manages multiple tables in fast-paced environments, addressing guest needs and upselling menu items. Committed team player eager to support colleagues and contribute to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Waiter
BENCOST HOTEL
IYANIPAJA LAGOS , NIGERIA
09.2025 - Current
- Removed discarded trash and used dishes from customer tables.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Greeted new customers, answered initial questions and took drink orders.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Monitored and maintained cleanliness and hygiene in dining and bar areas to comply with health regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Regularly checked in on customers throughout meals, ensuring guest satisfaction was maintained.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Participated in training new staff, sharing knowledge and best practices to uphold service standards.
- Performed additional tasks to keep dining room running smoothly.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Suggested menu items and related beverages matching guest preferences.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Handled customer complaints with professionalism, resolving issues to achieve customer satisfaction.
- Managed multiple tables efficiently, maintaining high standards of cleanliness and organisation.
- Hand-washed dishes and glassware.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Made suggestions to management regarding food and drink menu changes based on regular guest requests, trends and personal preferences.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
Hotel Room Attendant
HIGHT TESK HOTEL SUIT
IKEJA LAGOS , NIGERIA
12.2023 - 05.2025
- Followed cleaning checklists to match quality specifications for each space.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Reported any room damages or maintenance issues to management for prompt resolution and guest safety.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Managed time efficiently to complete cleaning of assigned rooms within the allocated schedule.
- Engaged in deep cleaning tasks during off-peak seasons to prepare rooms for high-demand periods.
- Cleaned guest rooms and changed linen to high standards.
- Conducted daily inventory checks of linens and cleaning supplies to maintain adequate stock levels.
- Maintained confidentiality and privacy of guests, respecting their personal space and belongings.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Provided exceptional customer service by addressing guest queries and concerns with professionalism.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Welcomed guests, provided answers to questions and anticipated service needs.
- Collaborated with housekeeping team to share best practices and improve overall service quality.
- Addressed and resolved guest complaints regarding room cleanliness or amenities swiftly.
- Participated in staff training sessions to stay updated on cleaning techniques and guest service standards.
- Provided excellent customer service by responding to guest requests courteously.
- Collected debris and emptied rubbish bins in common areas to uphold hygiene standards.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Ordered housekeeping supplies and guest toiletries, meeting service demands.
- Reported breakages and damages for prompt item replacement.
- Cleaned and tidied hotel rooms, adhering to strict hygiene and cleanliness standards for guest satisfaction.
- Replenished room supplies such as toiletries, linens, and minibar items promptly.
Cleaner
MIKE TOP SEAL LIMITED
LAGOS, NIGERIA
01.2022 - 02.2023
- Followed sanitisation, health and hygiene regulations.
- Executed cleaning tasks according to detailed instructions, ensuring adherence to quality standards within tight timeframes.
- Managed daily cleaning and maintenance of office buildings, ensuring cleanliness and hygiene through effective dusting, vacuuming, and mopping.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Sanitised fixtures and fittings to maintain excellent hygiene.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Followed cleaning checklists to match quality specifications for each space.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Sorted rubbish and recycling for appropriate waste disposal.
- Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Washed crockery, glassware and utensils to keep kitchen space clean.
- Polished glass surfaces and mirrors in various settings to ensure clarity and shine.
- Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
- Cleared public areas of obstructions to reduce accident risks.
- Prioritised jobs according to urgency and worked with team to meet daily goals.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
- Reported breakages and damages for prompt item replacement.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
Education
Bachelor of Science - BACHELOR IN SCIENCE WITH THIRD CLASS HONOURS IN PUBLIC ADMINISTRATION
GODFREY OKOYE UNIVWRSITY
ENIUGU 01-2021
Skills
- Customer service
- Teamwork
- Problem solving
- Time management
- Attention to detail
- Table service
- Food safety
- Menu knowledge
- Cleanliness standards
- Guest relations
- Conflict resolution
- Flexibility
- Communication skills
- Organizational skills
- Table setting standards
- Patience under pressure
- Special events service
- Food safety awareness
- Food and beverage service
- Multitasking expertise
- Table setting
- Guest satisfaction focus
- Cleanliness and hygiene
- Team collaboration
- Cleaning and sanitation
- Table clearing
- Food ingredients expert
- Cash handling
- Table check-ins
- Payment Processing
- Bill calculation
- Attentive
- Dining service
- Room service
- Patient and calm nature
- Dining room setup
- Friendly disposition
- Table arrangements
- Food safety knowledge
- Menu knowledge comprehension
- Order memorising
- Order processing efficiency
- Billing operations
- Cash handling accuracy
- Extensive hospitality background
- Positive and approachable
- Multilingual fluency
- Customer feedback handling
- Takeaway order preparation
- Order taking
- Food preparation
- Hygiene and cleanliness protocols
- Cleaning requirements
- Dining customer service
- Customer service techniques
- Dining room management
- Food and beverage knowledge
- Punctuality
- Superior communication
- Product knowledge
- Knowledge of dietary restrictions
- Fine dining experience
- F&B menu knowledge
- Order taking accuracy
- Clear communication
- Special dietary requirements understanding
- Service prioritization
- Time management mastery
- Interpersonal skills
- Upselling techniques
- To-go order preparation
- Dining etiquette
- Safe food handling
- Food Hygiene Certificate
- Cash handling
- Strong wine knowledge
- Sanitisation procedures
Languages
English
Advanced
C1
Hobbies and interests
- SWIMMING, AND PHOTOGRAPHY
Certification
- CLEANER Licence
- Level 4 Cleaner of certification]
- bachelor in science in public administration certified
Timeline
Hotel Waiter
BENCOST HOTEL
09.2025 - Current
Hotel Room Attendant
HIGHT TESK HOTEL SUIT
12.2023 - 05.2025
Cleaner
MIKE TOP SEAL LIMITED
01.2022 - 02.2023
Bachelor of Science - BACHELOR IN SCIENCE WITH THIRD CLASS HONOURS IN PUBLIC ADMINISTRATION
GODFREY OKOYE UNIVWRSITY