Ebuka Morah Malachy
Business Development And Sales Professional
Summary
Organized and dependable Professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
12
12
Years of post-tertiary education
Work History
Head of Marketing and Business Unit Development
Transconnex International Limited
Lagos
12.2018 - Current
- Utilized market trends and target audience statistics to effectively and appropriately market products and Services.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Head of Sales & Marketing
American Air & Sea Cargo Nigeria Limited,
Lagos
02.2011 - 11.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
National Sales Manager
DSV Freight and Global Cargo Logistics.
Lagos
11.2016 - 12.2018
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed and assigned monthly sales quotas to over 6 regional sales managers in Nigeria.
- Received the "Most efficient & Exemplary Character award" for outstanding leadership and strong commitment to operational excellence.
Territory Sales Manager
UPS – United Parcel Service Nigeria, Lagos
Lagos
12.2014 - 10.2016
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 18% or higher.
Sales and Marketing Executive
Oceanic Bank International Plc, Awka,
Awka
04.2008 - 01.2010
- Analyzed sales and marketing data for improved sales strategies.
- Utilized CRM software to track sales progression and communicate project needs.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Worked the sales and marketing manager in successful use and development of business plans and strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Administrative Officer
Anambra State Auditor-General, Awka Anambra State
Awka
02.2007 - 03.2008
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared agendas and took notes at meetings to archive proceedings.
- Delivered performance reviews, recommending additional training or advancements.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Public Administration And Services
Nnamdi Azikiwe, University, Awka
Awka, Awka Anambra State, Nigeria 10.2002 - 11.2007
MBA - MBA, Strategic Leadership & Mgt (Leading Team)
Illinois University, Urbana-champaign
Urbana-champaign, USA 11.2021 - 01.2023
Master of Professional Studies - Masters in Data Protection & Regulation
NDPR Academy
Lagos, 11.2020 - Current
Skills
Market Positioning
Staff Management
Marketing and advertising
Strategic Sales and Marketing
Strategic planning
Brand development
Client communication
Timeline
MBA - MBA, Strategic Leadership & Mgt (Leading Team)
Illinois University, Urbana-champaign
11.2021 - 01.2023
Master of Professional Studies - Masters in Data Protection & Regulation
NDPR Academy
11.2020 - Current
Head of Marketing and Business Unit Development
Transconnex International Limited
12.2018 - Current
National Sales Manager
DSV Freight and Global Cargo Logistics.
11.2016 - 12.2018
Territory Sales Manager
UPS – United Parcel Service Nigeria, Lagos
12.2014 - 10.2016
Head of Sales & Marketing
American Air & Sea Cargo Nigeria Limited,
02.2011 - 11.2024
Sales and Marketing Executive
Oceanic Bank International Plc, Awka,
04.2008 - 01.2010
Administrative Officer
Anambra State Auditor-General, Awka Anambra State
02.2007 - 03.2008
Bachelor of Science - Public Administration And Services
Nnamdi Azikiwe, University, Awka
10.2002 - 11.2007