Ebuka Esiobu
Customer Service Representative
Lagos,Nigeria
Don’t believe everything you think.
Byron Katie
Summary
Hardworking and passionate entry-level customer service representative with organisational skills committed to providing exceptional service to customers while upholding the values of the company. Eager to learn and contribute to the success of the team while maintaining a commitment to excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Creative Director
Michael Ahmed's Media Services
Lagos, Nigeria
10.2022 - 02.2023
- Represented brand at various events and promotional activities.
- Developed and maintained strong relationships with hundreds of clients, working collaboratively to understand their needs and deliver tailored solutions that aligned with their brand vision.
- Captured photos and videos of events for social media and marketing purposes.
- Maintained positive brand image and ensured customer satisfaction, which increased sales by 50%.
Community Assistant
Learnaverse.io
Lagos, Nigeria ( Remote)
10.2021 - 10.2022
- Supported HR team with recruitment and onboarding activities, including screening resumes, scheduling interviews, and conducting orientation sessions.
- Conducted market research and analysis to identify trends and consumer preferences.
Head Photographer
Studio Nnamdinho
, Lagos
01.2017 - 01.2021
- Built great relationships with clients by working together to understand their needs and delivering custom solutions that matched their brand's style.
- Organised photo shoots by taking care of scheduling, finding perfect locations, and renting equipment to ensure shoots went smoothly and didn't go over budget.
Education
B.A - Philosophy
09.2010 - 10.2014
Skills
Communication Skills
Internships
Amazon Ads Intern Jan. 2023–Mar. 2023
gopilot.io-USA (remote)
Assisted with reporting and analysis of campaign performance metrics, including click-through rates, conversion rates, and return on ad spend, to inform future campaign strategy.
Certification
Zendesk Customer Service Professional Certificate
References
Michael Goodbody
Managing Director at - Arcbright Electrical Ltd.
michael@arcbright.co.uk
United Kingdom
Dr. Jemilah Merrick
Serial Social Entrepreneur-ethose.xyz
jamilahmerrick@gmail.com
California, USA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Zendesk Customer Service Professional Certificate
04-2023
Phone-Based Customer Service- LinkedIn
04-2023
Effective Customer Service Skills- Alison
04-2023
Creative Director - Michael Ahmed's Media Services
10.2022 - 02.2023
Project Management Essentials-Cornerstone OnDemand Foundation
08-2022
Community Assistant - Learnaverse.io
10.2021 - 10.2022
Head Photographer - Studio Nnamdinho
01.2017 - 01.2021
Nnamdi Azikiwe University - B.A, Philosophy
09.2010 - 10.2014
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