Ebubechukwu David Kalu
Isolo,Lagos
Summary
Dynamic individual with a background in blogging and sales. Possesses good communication skills honed through content creation and experience in customer service, with a proven ability to connect with clients, understand their needs, and drive sales. Adept at building positive customer relationships and delivering tailored solutions to enhance customer satisfaction and business growth.
Overview
2
2
years of professional experience
Work history
Blogger
Alvary Creatives
Anthony, Lagos
2018.04 - 2018.06
- Aligned works with grammatical, style and diction of target audience.
- Achieved contractual delivery times through good planning and prioritization.
- Created SEO-friendly blog content, boosting website Google rankings.
- Produced relevant, engaging blog content, heightening opportunity for increased user interaction.
- Maintained blog aesthetics through carefully selected images and well-constructed content presentation.
- Boosted daily visitors through carefully written and strategically timed topical content.
Sales representative
Temple Hills Supermarket
Isaga-Tedo, Lagos
2020.11 - 2021.01
- Resolved customer concerns promptly and maintained strong client relationships.
- Boosted product sales and enhanced client retention through personalized customer service and product recommendations.
- Processed payments, prepared orders, and handled refunds efficiently.
- Monitored sales, generated reports, and streamlined operational processes.
- Adapted sales techniques to meet individual client needs and promoted relevant products.
- Demonstrated product features and provided information to customers, both in-person and over the phone.
- Engaged with customers to enhance their in-store experience and ensure satisfaction.
Call centre agent
Calls Experts/NorthStar Insurance
Missouri
2024.11 - Current
- Improved team productivity through effective collaboration and teamwork.
- Managed high volume of outbound/inbound calls, ensuring swift response times.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Provided excellent customer service to ensure client satisfaction.
- Initiated customer interaction through outbound calls for product awareness.
- Established rapport with customers through friendly and professional conversation.
- Handled inbound telephone calls from interested customers.
Education
Bachelor of Science - Mathematics
University of Lagos, Nigeria.
Lagos 2019.11 -
GCSEs - Sciences
God's Banner Secondary School
Isolo, Lagos 2011.09 - 2017.06
Skills
- Effective Communication
- Active Listening
- Problem-Solving
- Patience
- Empathy
- Time Management
- Technical Proficiency
- Attention to Detail
- Adaptability
- Team Collaboration
Timeline
Call centre agent
Calls Experts/NorthStar Insurance
2024.11 - Current
Sales representative
Temple Hills Supermarket
2020.11 - 2021.01
Bachelor of Science - Mathematics
University of Lagos, Nigeria.
2019.11 -
Blogger
Alvary Creatives
2018.04 - 2018.06
GCSEs - Sciences
God's Banner Secondary School
2011.09 - 2017.06