Summary
Overview
Work History
Education
Skills
Timeline
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Ebubechukwu David Kalu

Isolo,Lagos

Summary

Dynamic individual with a background in blogging and sales. Possesses good communication skills honed through content creation and experience in customer service, with a proven ability to connect with clients, understand their needs, and drive sales. Adept at building positive customer relationships and delivering tailored solutions to enhance customer satisfaction and business growth.

Overview

2
2
years of professional experience

Work History

Blogger

Alvary Creatives
Anthony, Lagos
04.2018 - 06.2018
  • Aligned works with grammatical, style and diction of target audience.
  • Achieved contractual delivery times through good planning and prioritization.
  • Created SEO-friendly blog content, boosting website Google rankings.
  • Produced relevant, engaging blog content, heightening opportunity for increased user interaction.
  • Maintained blog aesthetics through carefully selected images and well-constructed content presentation.
  • Boosted daily visitors through carefully written and strategically timed topical content.

Sales representative

Temple Hills Supermarket
Isaga-Tedo, Lagos
11.2020 - 01.2021
  • Resolved customer concerns promptly and maintained strong client relationships.
  • Boosted product sales and enhanced client retention through personalized customer service and product recommendations.
  • Processed payments, prepared orders, and handled refunds efficiently.
  • Monitored sales, generated reports, and streamlined operational processes.
  • Adapted sales techniques to meet individual client needs and promoted relevant products.
  • Demonstrated product features and provided information to customers, both in-person and over the phone.
  • Engaged with customers to enhance their in-store experience and ensure satisfaction.

Call centre agent

Calls Experts/NorthStar Insurance
Missouri
11.2024 - Current
  • Improved team productivity through effective collaboration and teamwork.
  • Managed high volume of outbound/inbound calls, ensuring swift response times.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Provided excellent customer service to ensure client satisfaction.
  • Initiated customer interaction through outbound calls for product awareness.
  • Established rapport with customers through friendly and professional conversation.
  • Handled inbound telephone calls from interested customers.

Education

Bachelor of Science - Mathematics

University of Lagos, Nigeria.
Lagos
11.2019 -

GCSEs - Sciences

God's Banner Secondary School
Isolo, Lagos
09.2011 - 06.2017

Skills

  • Effective Communication
  • Active Listening
  • Problem-Solving
  • Patience
  • Empathy
  • Time Management
  • Technical Proficiency
  • Attention to Detail
  • Adaptability
  • Team Collaboration

Timeline

Call centre agent

Calls Experts/NorthStar Insurance
11.2024 - Current

Sales representative

Temple Hills Supermarket
11.2020 - 01.2021

Bachelor of Science - Mathematics

University of Lagos, Nigeria.
11.2019 -

Blogger

Alvary Creatives
04.2018 - 06.2018

GCSEs - Sciences

God's Banner Secondary School
09.2011 - 06.2017

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Ebubechukwu David Kalu