Ebube Mbah
Ejigbo,Nigeria
Summary
Hands on IT Support professional based in Lagos with proven experience in troubleshooting Windows systems, CCTV/NVR hardware, IP cameras, basic networking and endpoint security. Excellent at resolving user issues quickly, maintaining equipment uptime, and communicating clearly with non technical staff. Immediately available for on site, remote or hybrid roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cybersecurity Trainee(Basic IT Support & Endpoint)
Joshmit Technologies
Lagos, Nigeria
05.2025 - 09.2025
- Supported lab environment with Windows 10/11 troubleshooting, user account management, and software installation
- Resolved network related issues, connectivity, firewall rules, and endpoint security
- Conducted safety checks to comply with workplace regulations.
- Configured firewalls, managed network connectivity issues, and performed log inspection on Windows systems
- Assisted in endpoint security and asset protection tasks across multiple workstations
- Participated in training sessions to enhance skills and knowledge base.
- Communicated effectively with team members to ensure alignment on objectives.
- Worked alongside senior team members to learn related job tasks and roles.
- Provided support to existing staff on various tasks and duties.
CCTV Monitoring Officer
Canaanland
Ado-Ota, Nigeria
03.2024 - 08.2024
- Provided 24/7 monitoring and troubleshooting of Windows based CCTV workstations and IP camera systems serving users
- Diagnosed and resolved hardware/software faults on NVR systems and surveillance PCs
- Performed routine maintenance, driver updates, and system checks to ensure 99% uptime
- Collaborated with security team to restore systems during outages and document incidents
Education
Ordinary National Diploma (OND) - Polymer Technology
Yaba College of Technology
Skills
- Windows 10/11 troubleshooting & user support
- Printer setup, driver installation & basic maintenance
- CCTV/NVR systems & IP camera configuration
- Basic networking (TCP/IP, Wi-Fi setup, cable testing)
- Hardware diagnostics & peripheral connectivity
- Remote Desktop support & ticket documentation
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong user communication & problem solving
- Network troubleshooting
- CCTV monitoring
- Endpoint security
- Firewall configuration
- Incident documentation
- Technical support
- Asset protection
- Training participation
- Documentation and reporting
- Technical skills
Certification
- Cybersecurity Certification (incl. Basic IT Support), Joshmit Technologies, 09/01/25
- Deloitte Australia Cyber Job Simulation, Forage, 07/01/25
References
Available upon request
Tools And Systems
- Windows
- Wireshark
- Kali/Parrot OS
- Nmap
- Remote Desktop
- Firewall configuration
- Log inspection
- Microsoft Office Suite
Languages
English
Upper Intermediate
B2
Timeline
Cybersecurity Trainee(Basic IT Support & Endpoint)
Joshmit Technologies
05.2025 - 09.2025
CCTV Monitoring Officer
Canaanland
03.2024 - 08.2024
Ordinary National Diploma (OND) - Polymer Technology
Yaba College of Technology