Open To Work
EBERECHUKWU CHARITY NWEKE
Ajah, Lagos Nigeria ,Nigeria
Work Preference
Summary
Results-driven Customer Service Specialist with over 4 years of experience managing client interactions and resolving inquiries in digital and in-person environments. Expertise in communication and relationship management enhances customer satisfaction. Efficiently handles high-volume requests while coordinating with internal teams and utilizing CRM systems to optimize service delivery.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service & Sales Associate
ChaCha Snail City
Lagos
01.2025 - Current
- Handle daily customer inquiries, orders, and product information across in-person and online channels.
- Process sales transactions and maintain accurate records of customer orders.
- Build strong relationships with customers to encourage repeat purchases and referrals.
- Resolve customer complaints and provide timely solutions to maintain satisfaction.
- Coordinate inventory tracking and support daily business operations.
Customer Support & Virtual Assistant
Beifort Properties
01.2024 - 01.2025
- Managed customer inquiries regarding property listings and services, providing prompt and accurate information.
- Maintained customer records and tracked leads using Salesforce CRM.
- Assisted clients throughout the inquiry and booking process to ensure smooth communication.
- Coordinated with internal teams to follow up on customer requests and service updates.
- Provided administrative support including scheduling, documentation, and reporting.
Customer Success Associate
Lakowe Lakes
01.2022 - 01.2023
- Acted as the primary point of contact for clients, addressing inquiries and requests efficiently.
- Provided exceptional customer support while handling high-volume client interactions, contributing to positive client feedback.
- Fostered strong relationships with clients, resulting in increased satisfaction and retention rates.
- Collaborated with internal teams to improve service delivery and customer experience.
- Monitored customer feedback and provided insights to management for service improvement.
Education
B.Sc. - Accounting
National Open University of Nigeria
Lagos , Nigeria 04.2022 - 05.2026
Skills
- CRM management
- Sales techniques
- Client relations
- Guest support
- Problem solving
- Multitasking & Time Management
- Office coordination
- Social Media Interaction
- Data Analysis
- Team collaboration
- Interpersonal communication
- Communication skills
Websites
Certification
- Certified Salesforce Administrator, 01/01/25
- Digital Marketing for Real Estate, MetroBlue Tech, 01/01/25
- Certified Virtual Assistant, ALX Africa, 01/01/24
Tools And Software
Salesforce, Microsoft Office, Google Workspace, Slack, Zoom, Trello, Notion, Canva, CapCut
Languages
English
Upper Intermediate
B2
Timeline
Customer Service & Sales Associate
ChaCha Snail City
01.2025 - Current
Customer Support & Virtual Assistant
Beifort Properties
01.2024 - 01.2025
B.Sc. - Accounting
National Open University of Nigeria
04.2022 - 05.2026
Customer Success Associate
Lakowe Lakes
01.2022 - 01.2023