Ebenezer Adekunle
Machine Learning Manager
Lagos,Lagos State
Summary
Sophisticated Machine Learning Engineer with background in independent research using intuitive, web-based architecture. Skilled in Python, SQL, and R with documented history of discovering methods to intelligently use data to enhance user experience. Effectively researches techniques for novel approaches to problems, develops prototypes to assess viability of approach and deploys application into production yielding insights to expand customer-consciousness.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Engineer, Level 3
Enghouse Networks
11.2013 - Current
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
- Streamlined support processes for faster issue resolution and increased efficiency.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Identified trends in customer inquiries, leading to proactive improvements in product documentation and user guides.
Network Engineer
Swift Networks Limited
03.2013 - 10.2013
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Contributed to disaster recovery planning efforts by designing resilient networks that could withstand unexpected events.
Customer Relationship Officer
United Bank For Africa
02.2011 - 05.2012
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
IT Support and Maintenance
Poise Nigeria Limited
08.2010 - 02.2011
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Contributed to cost savings by identifying opportunities for process improvements within IT department.
Education
MBA - Artificial Intelligence
Nexford University
Washington DC, United State Of America 01.2024 - Current
Master of Science - Data Science
University of East London
East London, United Kingdom 05.2021 - 07.2023
Bachelor of Science - Computer Science
University of Ilorin
Ilorin, Kwara State 09.2003 - 11.2007
Skills
Strong understanding of statistical modeling, machine learning algorithms, and deep learning
undefinedTimeline
MBA - Artificial Intelligence
Nexford University
01.2024 - Current
Master of Science - Data Science
University of East London
05.2021 - 07.2023
Customer Support Engineer, Level 3
Enghouse Networks
11.2013 - Current
Network Engineer
Swift Networks Limited
03.2013 - 10.2013
Customer Relationship Officer
United Bank For Africa
02.2011 - 05.2012
IT Support and Maintenance
Poise Nigeria Limited
08.2010 - 02.2011
Bachelor of Science - Computer Science
University of Ilorin
09.2003 - 11.2007
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