EBELE EZEOKOLI
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Success Executive
IDIOLNUPO (fashion Brand)
Ikate Lagos
04.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Handled about 50 or more calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Build relationships, earn trust from customers in order to get
- referral business, and retain customer loyalty.
- Identified issues, analyzed information and provided solutions to problems.
- Respond to emails, social media queries, chats, web reviews, and phone calls as assigned.
Customer Care Representative
Bluesumith
Surulere
01.2020 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Navigated multiple computer systems and applications to find information.
- Managed supplier deliveries around client needs to increase client retention.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
Communications Specialist
Sapienmulier (a Non Governmental Organization)
Ikoyi
05.2019 - 11.2019
- Answered client queries and complaints to provide strong customer service.
- Communicated company promotions, products and services to clients to increase brand awareness and overall revenue.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Developed ideas and leads for new stories according to industry trends.
- Designed company outreach and fundraising campaigns to engage with customers and other businesses.
Telemarketer
Globacom
Victoria Island
09.2017 - 01.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Troubleshot problems for callers and helped independently resolve common issues.
- Completed daily and weekly sales reporting using assigned tools.
- Called prospective customers in designated market area to qualify leads.
- Escalated concerns or advanced problem calls to management staff.
- Built relationships with customers using strong persuasion and active listening skills.
Customer Care Representative
Agriko Farms
Ajah
06.2016 - 05.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
Education
Master of Science - Marketing Communication
Pan Atlantic University
Lagos12.2021
Bachelor of Science - Mass Communications
Nnamdi Azikiwe University
Awka Anambra State08.2014
Skills
- Customer Complaint Resolution
- Custom order management
- First Call resolution
- Customer Relationship Management
- CRM
- Service standard compliance
- Kind customer engagement
- Effective customer service
- Customer complaint resolution
- Customer experience enhancement
- Excellent customer relations
Timeline
Customer Success Executive
IDIOLNUPO (fashion Brand)
04.2021 - Current
Customer Care Representative
Bluesumith
01.2020 - Current
Communications Specialist
Sapienmulier (a Non Governmental Organization)
05.2019 - 11.2019
Telemarketer
Globacom
09.2017 - 01.2019
Customer Care Representative
Agriko Farms
06.2016 - 05.2017
Master of Science - Marketing Communication
Pan Atlantic University
Bachelor of Science - Mass Communications
Nnamdi Azikiwe University
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