Kimberly Mason
Summary
Highly organized professional with exceptional ability to process and synthesize complex information, effectively conveying ideas to diverse audiences. Self-motivated and driven, with a proven track record of excelling in task management and thriving in challenging environments.
Overview
11
11
years of professional experience
Work History
Teacher
Challenger
Lehi
09.2022 - 07.2023
- Provided hands-on instructional support to teachers in K-2 classrooms, fostering an engaging, and effective learning environment.
- Facilitated small group and individual activities, enhancing student understanding and academic performance.
- Gained in-depth knowledge of private school curricula and teaching methodologies through active classroom involvement.
- Contributed to classroom management and organization, ensuring smooth daily operations, and an optimal learning atmosphere.
Compliance Analyst
Acima
Draper
07.2020 - 08.2022
- Worked with legal professionals to ensure comprehensive compliance, reducing company exposure.
- Conducted compliance testing, managed subpoenas, and tracked and responded to complaints, ensuring accurate and timely resolutions.
- Liaised with external regulators and attorneys to address inquiries.
- Enhanced the risk management framework by identifying and managing compliance threats.
Chinese teacher
Karl Maeser
Orem
08.2019 - 06.2020
- Developed and implemented instructional Mandarin Chinese sessions, enhancing language skills and cultural understanding.
- Tailored English tutoring sessions to meet individual student needs, enhancing their academic performance, and confidence.
- Leveraged advanced lesson-planning skills to create structured, effective, and time-efficient educational programs.
- Exemplified strong organizational skills by coordinating schedules between two institutions.
Manager
International Language Program
Weihai
02.2016 - 06.2016
- Spearheaded improvements to existing English teaching systems, enhancing overall teaching effectiveness and student engagement.
- Facilitated teacher training sessions focused on updated methods, resulting in better educational outcomes.
- Optimized class scheduling operations, leading to increased efficiency.
- Planned and executed successful school events, promoting cultural exchange, and student participation.
Customer Service Associate
Emergency Essentials
Orem
12.2013 - 12.2014
- Delivered exceptional customer service by resolving inquiries and complaints efficiently, achieving a 95% customer satisfaction rate.
- Processed high volumes of phone orders accurately, ensuring seamless transactions and timely follow-ups.
- Promoted monthly sales campaigns, contributing to a 20% increase in revenue during peak periods.
- Maintained detailed records of customer interactions, enhancing data accuracy and team performance.
Teacher
International Language Program
Nanjing
08.2012 - 12.2012
- Designed and delivered engaging ESL lessons tailored to diverse student needs, improving language proficiency, and communication skills.
- Developed dynamic PowerPoint presentations to enhance classroom learning, and visual engagement.
- Maintained disciplined and effective classroom management across diverse class sizes.
- Demonstrated adaptability and enhanced organizational skills in varied cultural environments.
Education
English graduate - writing
Skills
- Team building
- Task prioritization
- Standardized testing
- Cognitive and behavioral development
- Standardized testing techniques
- Collaborative learning
Timeline
Teacher
Challenger
09.2022 - 07.2023
Compliance Analyst
Acima
07.2020 - 08.2022
Chinese teacher
Karl Maeser
08.2019 - 06.2020
Manager
International Language Program
02.2016 - 06.2016
Customer Service Associate
Emergency Essentials
12.2013 - 12.2014
Teacher
International Language Program
08.2012 - 12.2012
English graduate - writing
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