BALOGUN OLUKUNLE
Ibadan, Oyo, Nigeria,Oyo
Summary
Business Manager with 12 years of experience managing SME. “Sense a need, take the lead” is the personal brand statement. Humorous, fun to work with and pleasantly extroverted. Affinity for details and figures, dexterity with words and credible craving for ingenuity and excellence has led to commendable interest in organizational excellence and personal development. Forward-thinking administrator with extensive knowledge of entrepreneurship. Known for success in SME service industries and leading employees to complete operational tasks. Dedicated to efficient conflict resolution and excellent customer services.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Head of Operations
Laundressence Fabricare
Felele Rab, Ibadan, Oyo
07.2009 - 06.2021
- Trained new employees and tracked and measured staff performance
- Managed quality assurance procedures
- Researched new technologies and alternative methods of efficiency, especially in Clothe Tagging/Labeling, which reduced error rates by 90%
- Improvement of operational and financial effectiveness of company by using Zoho CRM and Zoho Books for invoice, income and expenditure record
- Got Laundry contracts, negotiated business deals with other companies for bulk laundry service provision
- Mentored and interacted with members of staff, which in turns fostered growth and encouraged development among all members of staff
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance
- Promoted positive customer experience through day-to-day supervision and management of workspace facility
Office Assistant
Global Harvest Church
Liberty Road, Ibadan, Oyo
03.2008 - 06.2009
- Doubled as Office Receptionist, took care of files and official documents
- Asides drafting and proofreading correspondences, also processed and sorted incoming mails
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Delivered clerical support by handling range of routine and special requirements
- Arranged rapid office equipment repair and maintenance with vendors
- Executed record filing system to improve document organization and management
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
Operations Manager
Dollykay Ventures
Ikorodu, Lagos State
03.2007 - 10.2007
- Managed over 50 customer calls per day
- Coordinated Sales and Delivery of Water to Construction Sites, increasing sales by 60%
- Administration of operational activities, which includes Bookkeeping, Delivery Truck maintenance, staff motivation, etc.
- Established and administered monthly budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Identified and resolved unauthorized, unsafe or ineffective practices
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Handled problematic customers and maintained excellent customer service
Industrial Trainee: Assistant Editor
Broadcasting Corporation of Oyo State (BCOS)
Bashorun, Ibadan, Oyo
10.2006 - 02.2007
- Assisted Editors in packaging Programs for TV Presentation and Daily News
- Developed team communications and information for meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used Microsoft Word and other software tools to create documents and other communications
- Improved operations through consistent hard work and dedication
- Carried out day-day-day duties of News editing accurately and efficiently
Education
Higher National Diploma - Computer Science
The Polytechnic Ibadan
Ibadan, Oyo State 01.2010 - 01.2012
National Diploma - Computer Science
The Polytechnic Ibadan
Ibadan, Oyo State 01.2003 - 01.2006
Diploma - Computer Engineering
Ashosh ICT Training & Development Centre
Ring Road, Ibadan, Oyo State 03.2002 - 06.2002
Certificate - Introduction To Computer
Ashosh ICT Training & Development Centre
Ring Road, Ibadan, Oyo State 12.2001 - 02.2002
WAEC - SSCE
Ibadan Grammar School
Molete, Ibadan, Oyo State 09.1993 - 06.1999
Primary School Leaving Certificate -
Ebenezery Nursery And Primary Institution
Iwo Road, Ibadan, Oyo State 09.1988 - 07.1993
Skills
Business Management
Certification
Certificate of Completion: Agile Scrum Foundation
Timeline
Certificate of Completion: Agile Scrum Foundation
12-2021
Six Sigma White Belt
10-2021
Foreign Exchange Essentials
04-2021
Bread and Pastries Entrepreneurship Skill
02-2021
Central Bank of Nigeria Accredited Entrepreneurship Development Training
12-2019
Higher National Diploma - Computer Science
The Polytechnic Ibadan
01.2010 - 01.2012
Head of Operations
Laundressence Fabricare
07.2009 - 06.2021
Office Assistant
Global Harvest Church
03.2008 - 06.2009
Operations Manager
Dollykay Ventures
03.2007 - 10.2007
Industrial Trainee: Assistant Editor
Broadcasting Corporation of Oyo State (BCOS)
10.2006 - 02.2007
National Diploma - Computer Science
The Polytechnic Ibadan
01.2003 - 01.2006
Diploma - Computer Engineering
Ashosh ICT Training & Development Centre
03.2002 - 06.2002
Certificate - Introduction To Computer
Ashosh ICT Training & Development Centre
12.2001 - 02.2002
WAEC - SSCE
Ibadan Grammar School
09.1993 - 06.1999
Primary School Leaving Certificate -
Ebenezery Nursery And Primary Institution
09.1988 - 07.1993
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