Stock market , and fintechs
Micheal Arukwe
Banker
Portharcourt,RIVERS
Summary
I have extensive banking industry experience and I am a highly motivated individual; my goal is to secure a demanding position where I can use my skills in sales, customer service and financial analysis to help the firm grow and succeed. I have a strong work ethic, a positive approach and I am dedicated to achieving both my personal and professional goals.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Cash and Teller Officer (Executive trainee 2022-till date)
Zenith Bank
04.2019 - Current
- Increased customer satisfaction by 45% by providing excellent customer service and resolving complex account issues in a timely manner
- Implemented new procedures and processes to improve efficiency and reduce errors, resulting in a 20% increase in productivity
- Improved customer satisfaction by providing exceptional service and resolving issues in a timely and professional manner
- Worked with a team of 12 tellers, providing guidance and training to the younger ones inline with banking regulations and policies
- Consummated transactions on paydirect, ebills, etranzact, imto.
Sales Agent
First City Monument Bank
01.2018 - 11.2018
- Achieved 70% of monthly sales targets by consistently identifying and pursuing new sales opportunities
- Actively participated in product training to develop a deep understanding of the company's offerings, leading to the successful upselling of additional products and services to existing customers
- Fostered strong client relationships by providing exceptional customer service, resulting in a 95% customer retention rate.
School Instructor
National Youth Service Corps
10.2016 - 09.2017
- Planning and delivering lessons, assessing student progress, managing the classroom environment, collaborating with colleagues, and communicating with parents/guardians
- Manage classroom behavior, enforce rules, and create a positive learning environment.
Electronic Processing Agent
Rivers state University
01.2014 - 09.2016
- Responsible for organizing, categorizing and processing electronic information using appropriate software and tools for the university
- Handling electronic data and documents, ensuring accuracy and security in data processing and maintaining efficient electronic systems in the school Information Technology Centre.
Education
Bachelor of Science - undefined
Rivers state University
10.2011 - 05.2015
Senior Secondary Certificate Examination - undefined
Kateville international secondary school
09.2005 - 05.2011
First School Leaving Certificate - undefined
Zoe Progressive Educational Centre
09.1995 - 05.2005
Skills
Customer Service
Certification
Nigeria Institute Of Management (Graduate Member), 2017
Birthdate
09/25/94
Interests
Timeline
Cash and Teller Officer (Executive trainee 2022-till date)
Zenith Bank
04.2019 - Current
Sales Agent
First City Monument Bank
01.2018 - 11.2018
School Instructor
National Youth Service Corps
10.2016 - 09.2017
Electronic Processing Agent
Rivers state University
01.2014 - 09.2016
Bachelor of Science - undefined
Rivers state University
10.2011 - 05.2015
Senior Secondary Certificate Examination - undefined
Kateville international secondary school
09.2005 - 05.2011
First School Leaving Certificate - undefined
Zoe Progressive Educational Centre
09.1995 - 05.2005
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