Hi, I’m
Oseghale Ehichioya
Google Certified IT Support Technician
Abuja,Nigeria
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
years of professional experience
3
years of post-secondary education
2
Certificates
1
Language
Work History
National Examination Council Minna , Niger
IT Support Specialist
05.2020 - Current
Job overview
- Quickly solved 20+ customer issues daily with 95% success.
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Delivered onsite technical support for 75 employees.
- Provided IT support services, troubleshooting and system operation.
FreelanceBida, Niger
IT Help Desk Associate
01.2017 - 01.2020
Job overview
- Created support service tickets and used web-based ticketing systems to track and deliver support services.
- Installed, serviced and upgraded over 300 Windows computers.
- Provided PC and mobile support to resolve client issues.
- Assisted network team in monitoring 4 network servers.
DOLCAbuja, FCT
IT Field Support Technician
05.2014 - 11.2016
Job overview
- Provided complete IT technical support services and assisted global management teams to ensure efficient business processes.
- Provided IT support services to Application Management Group.
- Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate.
- Conducted IT services training for 20 new employees.
Education
Federal PolytechnicBida
Associate of Science from Computer Science
01.2017 - 03.2020
University Overview
- Excelled in Computer Science coursework and computer labs.
- Provided student tutoring and IT services to 10 classmates
- Network school ICT building.
- Perform practical classes in my department
Skills
Mobile device management
Technical equipment inspection
Network diagnostics
Windows 10
Technical documents comprehension
Microsoft Office
Wide-area Networks
Packet Tracer
MySQL
Oracle
Router
Switch
PC component diagnostics
Technical Support
Issue troubleshooting
Videoconferencing
Accomplishments
- Provided IT support services to the Application Management Group.
- Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate.
- Conducted IT services training for 20 new employees.
Certification
IT Support Professional
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Professional
11-2021
Cyber-security Compliance Framework & System Administration
09-2021
IT Support Specialist
National Examination Council
05.2020 - Current
IT Help Desk Associate
Freelance
01.2017 - 01.2020
Federal Polytechnic
Associate of Science from Computer Science
01.2017 - 03.2020
IT Field Support Technician
DOLC
05.2014 - 11.2016