Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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DYLAN MURENZI

Kigali City

Summary

As a Cluster IT Coordinator at Kigali Marriott Hotel and Four Points by Sheraton Kigali, I excel in managing IT infrastructure and supporting technology operations, ensuring efficient and secure systems. My strong problem-solving skills, customer-centric approach, and commitment to staying current with industry trends make me a valuable asset, particularly in remote or hybrid work environments. Experienced in virtual communication and collaboration tools, I thrive in managing distributed teams and projects.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cluster IT Coordinator

Kigali Marriott Hotel&Four Points by Sheraton Kigali
01.2022 - Current
  • As a Cluster IT Coordinator, I oversee various aspects of IT operations within the organization
  • This includes managing and maintaining the IT infrastructure, from servers to networks and software systems
  • I am responsible for troubleshooting and providing technical support to end-users, ensuring minimal downtime and smooth functioning of IT services
  • Additionally, I play a key role in safeguarding the organization's data and systems against cyber threats
  • My responsibilities include collaborating with external vendors to procure IT solutions and services and meeting service-level agreements
  • My proactive management and strategic oversight contribute to the efficient functioning of IT systems, driving business growth and success.

IT Technician

Colinas LTD
01.2019 - 12.2021
  • During my tenure as an IT Technician at Colinas Ltd, my primary role encompassed the provision of comprehensive technical support to end-users, spanning hardware, software, and network troubleshooting, executed with a focus on swift issue resolution to minimize operational disruptions
  • I conducted routine maintenance and diagnostics on diverse computer hardware, including desktops, laptops, printers, and peripheral devices, ensuring optimal functionality
  • My responsibilities extended to software lifecycle management, encompassing installation, configuration, and regular updates, alongside aiding in network administration tasks such as local area network (LAN) and wireless network setup and maintenance
  • Furthermore, I undertook the critical task of implementing and managing robust data backup procedures, safeguarding the integrity of crucial company data while also providing invaluable user training and creating comprehensive documentation to empower self-service and knowledge transfer among users
  • In addition to my hands-on responsibilities, I meticulously managed IT inventory, overseeing procurement, tracking, and asset management processes, and collaborated in enforcing stringent IT security policies and procedures to fortify the company's cybersecurity posture
  • Through these multifaceted efforts, I played an integral role in supporting and maintaining Colinas Ltd's robust IT infrastructure, contributing significantly to the seamless operation of technology systems crucial to achieving organizational objectives.

Cyber Security Officer

I&m Bank
01.2018 - 12.2019
  • As a cybersecurity officer, I actively contributed to the protection of sensitive information and digital assets within the organization
  • My responsibilities included conducting vulnerability assessments, monitoring network traffic, implementing security measures, creating security policies and procedures, participating in incident response, and conducting security awareness training
  • Through these key responsibilities and experiences, I developed a solid understanding of cybersecurity principles and best practices, enhancing my skills in threat detection, analysis, and prevention.

Education

Bachelor of Science in Information and Technology -

Adventist University of Central Africa

Skills

  • Technical Support
  • Troubleshooting
  • Project Management
  • Security Management
  • Vendor Management
  • Networking
  • Data Backup and Recovery
  • Training and Documentation
  • Inventory Management
  • Compliance

Certification

  • Certified Hacking Forensic Investigator (CHFI), EC-Council, 11/2023, 11/2026, ECC5496821703, Techniques for collecting and analyzing digital evidence, understanding of forensic tools and methodologies for investigating cyber incidents, knowledge of legal and ethical considerations in digital forensics investigations, experience in preserving and presenting evidence for legal proceedings
  • Certified Ethical Hacker (CEH), EC-Council, 02/2023, 02/2026, ECC4793582601, Identification of common vulnerabilities and exploits used by cyber attackers, proficiency in ethical hacking tools and software for penetration testing and vulnerability assessments, understanding of ethical and legal considerations in security testing, hands-on experience in conducting security assessments to assess the security posture of IT environments

Languages

English
French

Timeline

Cluster IT Coordinator

Kigali Marriott Hotel&Four Points by Sheraton Kigali
01.2022 - Current

IT Technician

Colinas LTD
01.2019 - 12.2021

Cyber Security Officer

I&m Bank
01.2018 - 12.2019

Bachelor of Science in Information and Technology -

Adventist University of Central Africa

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DYLAN MURENZI