Dunmininu Adeleke
Agege,Nigeria
Summary
Skilled professional with expertise in managing confidential information and proficiency in Office Automation systems, including Word, Excel, and Outlook. Extensive knowledge of disputes and chargebacks for Verve, Visa, and Mastercard, complemented by strong analytical and problem-solving skills. Proficient in Finacle Banking System and fluent in English, both written and oral. Experienced in people management, aiming to apply these skills in a dynamic financial or technological setting.
Offering solid foundation in customer service and administrative tasks, with keen analytical and problem-solving skills. Knowledgeable about risk assessment and claim processing, vehicles operations and maintenance, complemented by strong communication and organisational abilities. Looking to leverage these capabilities to contribute positively in administrative and financial roles.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Fleet and Insurance Officer
Wema Bank Plc
Marina, Lagos
03.2024 - Current
- Attended to various pool car requests requested by various strategic business units and departments to execute official assignments of the bank
- Made timely refunds to staffs who booked rides to execute their official assignment of the bank - redefined the SLA from an average of one month to one week.
- Adopted an improved maintenance culture leading to practically zero overrun cost on vehicles maintenance and ultimately drastically reducing the overall expenses incurred on vehicles.
- Reduced expenses incurred on fuelling by 100% by requesting for approval for fuel top-up monthly, rather than the previous method as it was requested bi-weekly. This was achieved through close monitoring of the vehicles and demanding more accountability from the drivers.
- Introduced the fuel utility card initiative for our Retail Heads, Regional Managers, and Zonal Managers for their monthly fuel entitlement, eliminating the voucher/receipt procedure which brought about more transparency and better experience for the users
- Introduced the automation of logistics using the bank's intranet portal to monitor vehicles in real time.
- Significantly saved the bank a lot of money by processing claims when and where necessary on the bank's vehicles be it branches pool cars, head office pool cars, status cars and executive cars
- Liaised effectively with underwriters to negotiate and get premium payment on claims on the pool cars and status or executive cars.
- Expedited claim approvals to improve branch and staff experience.
- Coordinated with other departments for seamless claim settlements and payments
- Aided in policy renewals promptly, avoiding coverage lapses for the bank's vehicles and ensured prompt payment to the insurance company for the coverage
Back Office Transaction Officer
Wema Bank Plc
Ogba, Lagos
05.2023 - 02.2024
- Cleared daily backlogs of incomplete customer data.
- Collaborated with auditor and compliance supervisor to identify exceptions in customer instructions.
- Reviewed account openings in strict accordance with AML/CFT guidelines.
- Assisted Relationship Managers and Marketing Department in achieving KPIs for new accounts.
- Opened various savings and corporate accounts with complete documentation.
- Executed administrative tasks, including filing, scanning, and uploading customer instructions.
- Contributed to branch team that generated over one billion in profit after tax for financial year 2023.
Transaction Officer Customer Service (Frontdesk)
Wema Bank Plc
Ogba, Lagos
06.2022 - 04.2023
- Provided information regarding the bank’s products and services to its customers.
- Resolved countless transfer disputes of customers and ATM/POS dispense error of customers.
- Single handedly carried the customer service department of the branch through the last quarter of 2023 due to the sudden resignation of my colleague.
- Efficiently managed hostile and angry customers using a soft tone with good listening skill to hear out their queries.
- Also resolved numerous customer’s issue relating to mobile banking and escalated to the technical team where necessary.
- Followed stringent audit controls whilst processing transactions to maintain accuracy.
- Educated customers on digital platforms for convenient self-service transactions.
- Handled urgent requests effectively, reducing customer wait times significantly.
- Collaborated closely with team members to enhance operational efficiency in handling transactions.
Administrative Assistant/English Teacher
Osu Mixed senior community grammar school
Uneme-Osu, Edo state
06.2021 - 04.2022
- Enhanced quality of life for all corpers through effective networking and resource management.
- Utilised bookkeeping and financial expertise to plan annual sports competition.
- Increased fluency and literacy of senior level students in English Language.
- Organised preparatory syllabus that resulted in first place at regional literacy competition.
Cashier
A.D Kitan Variety Stores
Ipaja, Lagos
01.2020 - 03.2021
- Built long term relationships with customer to drive sales upward.
- Maintained a detailed and accurate record keeping of the day to day sales and transactions.
- Helped with other tasks as needed like managing shelves, arranging and putting of new goods to their right place.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Greeted each customer warmly, creating a friendly shopping environment.
- Completed opening and closing procedures each day.
Education
B.Sc - Banking and Finance
Lagos State University
Lagos, Nigeria 01.2016 - 12.2019
Masters of Business Administration - Financial Management
Lagos State University
Lagos, Nigeria 04.2023 - 06.2025
Skills
- Ability to handle information with utmost confidentiality
- Good knowledge of Office Automation systems – Word, Excel, Outlook
- Vast knowledge about disputes and chargebacks on all types of cards; Verve, Visa and Mastercard
- Excellent analytical, problem-solving, and decision-making abilities
- Excellent knowledge of the Finacle Banking System
- Complete and precise fluency in the English Language – Written and Oral
- Web and Tech Savvy, require little to no training
- Extensive knowledge of insurance and insurance law
- Excellent knowledge about how cars work and operate
- Good people management skills
Websites
References
- Adeleke, Adeniyi, Professor, 08023132428, Lagos State University, Dean, Faculty of Law, Ojo
- Adeleke, Kunle, 08035473898, Wema Bank Plc, Head, Lagos Public Sector, 4, Omatsola mall, Kafi Street, Ikeja, Lagos
Certification
- 2023 International business operations, Coursera Learning
- 2023 Critical Thinking Skills for the Professional, Coursera Learning
- 2023 Customer Service Fundamentals, Coursera Learning
- 2023 Training and Learning Online, Coursera Learning
- 2023 Operational Risk Management: Framework and Strategies, Coursera Learning
Interests
06 - 2021 – 04 - 2022 Axis Co-ordinator: Culture and Tourism CDS NYSC, Edo state.
Languages
English
Fluent
Yoruba
Advanced
Timeline
Fleet and Insurance Officer
Wema Bank Plc
03.2024 - Current
Back Office Transaction Officer
Wema Bank Plc
05.2023 - 02.2024
Masters of Business Administration - Financial Management
Lagos State University
04.2023 - 06.2025
Transaction Officer Customer Service (Frontdesk)
Wema Bank Plc
06.2022 - 04.2023
Administrative Assistant/English Teacher
Osu Mixed senior community grammar school
06.2021 - 04.2022
Cashier
A.D Kitan Variety Stores
01.2020 - 03.2021
B.Sc - Banking and Finance
Lagos State University
01.2016 - 12.2019
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