DORITA ASHINEDU OKPOR
Abuja
Summary
Motivated professional with strong organisational and time management skills. Delivers exceptional support through effective communication and problem-solving abilities. Cultivates positive relationships with stakeholders, contributing to a collaborative workplace environment. Dynamic administrative professional with a focus on enhancing office operations and team productivity. Implements efficient administrative systems and manages confidential documentation with precision. Organizes and coordinates events, driving team engagement and morale. Skilled in managing schedules, organizing documents, and coordinating meetings. Recognized for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Administrative Assistant
Inex Cleaners Ltd
Abuja, Nigeria
12.2024 - 04.2026
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Communicated ideas clearly across multiple channels to assist staff.
- Prepared routine business correspondence for office staff.
- Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
- Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
- Coordinated travel arrangements, including flights and accommodation, for executives attending international conferences.
Administrative Officer
Karabow Nigeria Ltd
Abuja, Nigeria
03.2015 - 11.2019
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Coordinated meeting rooms and agendas.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
Executive Assistant
Jam & Japh Nig Ltd
Abuja, Nigeria
01.2012 - 01.2015
- Managed executives' calendars, appointments, and travel arrangements.
- Scheduled and coordinated meetings, conferences, and events.
- Prepared reports, presentations, correspondence, and meeting materials.
- Handled incoming calls, emails, and other communications.
- Maintained accurate records, files, and confidential documents.
- Took meeting minutes and followed up on action items.
- Coordinated communication between executives, staff, clients, and stakeholders.
- Assisted with project coordination and administrative support.
- Managed office supplies and ensured smooth daily office operations.
- Performed other administrative duties as assigned.
Customer Service Officer
Everest Technology Ltd
Abuja
04.2010 - 12.2011
- Responded to customer inquiries via phone, email, and in person.
- Assisted customers with product and service information.
- Resolved customer complaints and issues promptly and professionally.
- Maintained accurate customer records and updated databases.
- Processed orders, requests, and transactions.
- Follow up with customers to ensure satisfaction.
- Escalated complex issues to the appropriate department when necessary.
- Provided support in achieving customer service goals and standards.
- Handled customer feedback and reported recurring concerns to management.
- Maintained a positive and professional relationship with customers.
Intern
Nigerian Ports Authority
Apapa, Lagos
11.2009 - 03.2010
- Assisted with daily administrative and office operations.
- Maintained and organized files, records, and documents.
- Supported data entry and preparation of reports.
- Assisted staff in handling correspondence and official communications.
- Helped monitor and update operational records.
- Assisted in coordinating office activities and logistics.
- Performed other duties assigned by supervisors.
- Tracking of Container numbers.
- Attending to clients enquires.
- Apapa- Lagos
Marketing Executive [NYSC]
United Bank for Africa
Ogba, Lagos
07.2008 - 10.2009
- Promoted the bank's products and services to existing and prospective customers.
- Identified and pursued new business opportunities to increase customer acquisition.
- Built and maintained strong relationships with customers.
- Assisted customers with account opening and banking product inquiries.
- Developed and implemented marketing strategies to achieve sales targets.
- Followed up on leads and customer referrals.
- Prepared sales and marketing reports for management review.
- Participated in marketing campaigns, events, and customer engagement activities.
- Ensured excellent customer service and customer satisfaction.
- Ogba, Lagos
Education
Master in Business Administration[MBA] - Management Information System[In View]
Nassarawa State University
01-2026
Bachelor of Science (B.Sc.) - Computer Science
University of Benin
01-2006
Skills
- Strategic Planning & Implementation
- Program & Project Coordination
- Leadership & Team Management
- Stakeholder Engagement
- Conflict Resolution & Peacebuilding
- Monitoring & Evaluation
- Policy Development & Compliance
- Partnership Development
- Research & Report Writing
- Event Planning & Coordination
- Budget Management
- Public Relations & Advocacy
- Administrative Management
- Data Management & Documentation
- Time Management & Organizational Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- Slack
- Asana
- ClickUp
- Mondaycom
- Zoom & Microsoft Teams
- Data Entry and Reporting
- Project Management Tools
Custom
Available upon request
Languages
English
First Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
National Institute of Information Technology
Management Information System (Certified)
Timeline
Administrative Assistant
Inex Cleaners Ltd
12.2024 - 04.2026
Administrative Officer
Karabow Nigeria Ltd
03.2015 - 11.2019
Executive Assistant
Jam & Japh Nig Ltd
01.2012 - 01.2015
Customer Service Officer
Everest Technology Ltd
04.2010 - 12.2011
Intern
Nigerian Ports Authority
11.2009 - 03.2010
Marketing Executive [NYSC]
United Bank for Africa
07.2008 - 10.2009
Master in Business Administration[MBA] - Management Information System[In View]
Nassarawa State University
Bachelor of Science (B.Sc.) - Computer Science
University of Benin