Dedicated catering professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Doris Ijeoma Uzoetoh
Summary
Overview
14
years of professional experience
Work History
C-Wave International Agency
Business Manager
09.2021 - Current
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Genesis Group
Team Lead
03.2014 - 03.2021
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Genesis Group
Quality Control Officer
09.2013 - 03.2014
Job overview
- Planned and implemented performance improvement and quality assurance programs.
- Approved incoming materials by confirming specifications and taking measurement tests.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Coached and mentored junior employees.
- Reviewed production processes and identified potential quality issues.
Genesis Group
Cook
04.2009 - 09.2013
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced catering environment.
Education
Institute of Catering And Hospitality Management Delta State
Diploma from Hospitality
09.2008
University Overview
- Awarded DIPLOMA
Skills
- Business Administration
- Data Collection
- Staff Management
- Customer Relations
- Vendor Engagement
- Profit and Loss Reporting
Accomplishments
Accomplishments
- Documented and resolved food quality which led to promotion.
- Supervised team of 90 staff members in over 3 location
Timeline
Business Manager
C-Wave International Agency
09.2021 - Current
Team Lead
Genesis Group
03.2014 - 03.2021
Quality Control Officer
Genesis Group
09.2013 - 03.2014
Cook
Genesis Group
04.2009 - 09.2013
Institute of Catering And Hospitality Management
Diploma from Hospitality
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