DORIS ADA NDUMANYA

• Managed daily operational activities, ensuring seamless service delivery across all departments and high levels of guest satisfaction.
• Trained and supervised staff members, enhancing service efficiency and reducing customer complaints.
• Implemented robust inventory control systems, minimizing operational wastage and improving stock accuracy.
• Built and maintained strong supplier relationships, securing cost savings through negotiated discounts and streamlined purchasing.
• Adapted to evolving customer expectations and operational challenges, consistently maintaining high service standards and achieving key performance indicators.
• Improved operational efficiency by streamlining processes and executing strategic plans.
• Led and managed administrative staff to ensure smooth daily operations.
• Created a digital file classification system for company-wide use.

• Provided hotel information for improved guest experience.
• Responded promptly to customer queries, ensuring an enjoyable stay.
• Processed payments accurately, guaranteeing smooth transactions for guests.
• Maintained clean and organised reception area, creating a welcoming atmosphere.
• Managed room availability charts to ensure zero overbooking.
• Improved customer satisfaction for providing timely assistance during stay.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.

• Led a team to organize educational events, including a spelling bee competition for secondary school students in Kano.
• Coordinated logistics, communication, and engagement efforts to ensure a successful event.
• Demonstrated leadership, teamwork, and project management skills.