Dorcas Victor Lawal
Abuja
Summary
To contribute to the growth and achievement of the organization vision, through team spirit, integrity and continuous personal development, as I look forward to finding challenging position to meet my competence capacities, skills education and vast experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE STAFF REGIONAL OFFICE NORTH
Diamond Bank plc
02.2010 - 04.2019
- As an Administrative Officer I am responsible for the administrative and personnel management task within the northern regional offices of Diamond Bank PLC
- As an Admin Staff I ensure all administrative services are carried out efficiently, that is managing and filling of documents, responding to enquiries from both customers and Staff
- Produce and distribute correspondence, memos, letters, form s and maintenance of office equipment
- I also supervised and coordinate the activities of cleaners and drivers to provide and maintained a clean Business environment suitable for both customers and Staff
- As a front desk customers service officer, I serve as the face of the organization, I portray the good image of the organization, I educate and advice customers on the products and services of the Bank and how it can benefit the bank
- I provide general support to Visitors, maintain contact list, answer and direct phone external and internal phone calls appropriately.
PROJECT AND FACILITY OFFICER NORTH
Access Bank PLC
04.2019 - Current
- I am currently responsible for the management of thirteen (13) Access Bank branches in the north of Nigeria.
- I ensures day to day smooth management and operation of building infrastructure through administrative support and overseeing maintenance tasks
- Developing and maintaining relationships with vendors to ensure the company gets the lowest possible rate for services they provide and to ensure contracts are fulfilled timely.
- I equally process their payments upon confirmation of job completion done by the branches custodians.
- Allocate and manage facility space to maximize efficiency and meet operational needs and adjust space usage as required to support changing organizational requirements.
- I evaluate and manage service contracts to ensure high quality delivery. Review performance and amend contracts as necessary to meet service expectations.
- I address emergencies or urgent maintenance issues promptly, implement and manage emergency response to minimize disruption and ensure safety.
Education
Bachelors of science Business Administration - undefined
University of Abuja
National Diploma in Tourism Management - undefined
Plateau State Polytechnic Barkin
National Examination council (NECO) - undefined
Government Secondary School Kan’adap Kuru
First School leaving Certificate - undefined
St. Joseph primary school Barkin Ladi
Master Of Business Administration - Human Resources Development
ABU Zaria
PGDM - Management
ABU Zaria
09.2024
Skills
Ability to handle and resolve issues quickly and efficiently
Customer relations and communications
Budget and cost management
Vendors relationships and management
Office management
Supervisory Skills
Skillsandqualities
Problem solving, Time management, good operations and Maintanance ability, good communication skills, Ability to create and manage budget, attention to details.
References
This would be made available upon request.
Certification
Member (ISMN) Institute of Strategic Management Nigeria
Member (ISMN) Chartered Strategic Management Nigeria
Institute of Strategic Management Nigeria (ISMN)
Timeline
Member (ISMN) Institute of Strategic Management Nigeria
11-2019
PROJECT AND FACILITY OFFICER NORTH
Access Bank PLC
04.2019 - Current
ADMINISTRATIVE STAFF REGIONAL OFFICE NORTH
Diamond Bank plc
02.2010 - 04.2019
Bachelors of science Business Administration - undefined
University of Abuja
National Diploma in Tourism Management - undefined
Plateau State Polytechnic Barkin
National Examination council (NECO) - undefined
Government Secondary School Kan’adap Kuru
First School leaving Certificate - undefined
St. Joseph primary school Barkin Ladi
Master Of Business Administration - Human Resources Development
ABU Zaria
PGDM - Management
ABU Zaria