Dorcas Makanjuola
Portharcourt
Summary
A skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
2
2
years of professional experience
Work History
Sales Representative
LJ FASHION HOUSE
01.2024 - Current
- Exceeded sales targets consistently
- Built strong client relationships, increasing repeat business
- Developed effective sales strategies and presented
- Collaborated with team members to achieve sales
Head Baker
MIYEYO CATERING
RIVERS STATE
01.2024 - Current
- Cut and shaped dough for rolls, bread and various pastries.
- Combined ingredients by hand and with electric mixing equipment.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Supervised the daily operations of the bakery, including production, staffing, scheduling and inventory management.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Maintained records of sales, expenses, profits, losses and inventories.
Industrial Training
AAUHS
Rivers State
01.2023 - 06.2023
- Developed and implemented comprehensive training plans for industrial workers.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Presented information in variety of methods including simulations, team exercises, videos, and lectures.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Sought out innovative ways to deliver instruction using modern technology platforms such as virtual classrooms or online tutorials.
Education
Bachelor of Technology -
Ambrose Alli University
Edo State01.2024
Secondary School -
Nobles College
Rivers State01.2019
Skills
- Customer relationship management
- Market research
- Data analysis
- Team collaboration
- Record keeping
- Effective communication
- Problem solving
- Interpersonal communication skills
- Technical product knowledge
- Retention strategies
- Customer success management
Languages
- English
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Representative
LJ FASHION HOUSE
01.2024 - Current
Head Baker
MIYEYO CATERING
01.2024 - Current
Industrial Training
AAUHS
01.2023 - 06.2023
Bachelor of Technology -
Ambrose Alli University
Secondary School -
Nobles College
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