Dorathy Oko
Data Analyst
Abuja
Summary
Detail-oriented and results-driven Data Analyst with a hands-on training in Data Analysis & Visualization. Proficient in Microsoft Excel, SQL, Python, Power BI, Pandas, NumPy, data cleaning, and data visualization. Brings over 10 years of professional experience across banking, administration, customer service, and sales, with strong analytical, communication, and problem-solving skills. Passionate about transforming data into actionable insights that support informed business decisions and drive organizational growth.
Overview
1
1
Language
8
8
Certifications
15
15
years of professional experience
Work History
Sales Associate
Cornerstone Insurance Plc.
08.2021 - Current
- Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
- Collaborated with team members to identify sales opportunities and drive product awareness.
Residence & Control Officer
Parallex MF Bank.
08.2019 - 07.2021
- Led cross-departmental initiatives to improve compliance with banking regulations and standards.
- Streamlined client account management processes to enhance service delivery efficiency.
- Supervised daily operations, ensuring adherence to quality control measures and performance metrics.
Fund Transfer Officer
Parallex MF Bank.
06.2018 - 08.2019
- Facilitated daily funds transfers, ensuring compliance with banking regulations and internal policies.
- Streamlined transaction processing workflows, enhancing operational efficiency and accuracy.
Cash Officer
Parallex MF Bank.
03.2016 - 06.2018
- Processed cash transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed daily cash flow operations, optimizing funds availability for branch activities.
Customer Service Officer
Parallex MF Bank.
05.2014 - 03.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution processes to enhance customer satisfaction and loyalty.
Documentation and Archives Assistant
El-Shaddai Medical Centre
02.2011 - 07.2012
- Organized and maintained archival records to ensure easy accessibility for staff and researchers.
- Assisted in digitizing historical documents, improving record preservation and retrieval efficiency.
Education
Bachelor of Science (B.Sc.) - Genetics & Biotechnology
06-2011
Skills
Records & Archives Management
Internal Audit & Compliance
Documentation Control Systems
Digital Records Management
Regulatory reporting
Administrative Coordination
Customer Service Excellence
Microsoft Excel & Data Tools
Process Improvement
Bank operations support
Escalation management
Customer onboarding
Fraud monitoring
Account reconciliation
Cash handling
Certification
Python coding, Massachusetts Institute of Technology Learn
Timeline
Sales Associate - Cornerstone Insurance Plc.
08.2021 - Current
Residence & Control Officer - Parallex MF Bank.
08.2019 - 07.2021
Fund Transfer Officer - Parallex MF Bank.
06.2018 - 08.2019
Cash Officer - Parallex MF Bank.
03.2016 - 06.2018
Customer Service Officer - Parallex MF Bank.
05.2014 - 03.2016
Documentation and Archives Assistant - El-Shaddai Medical Centre
02.2011 - 07.2012
University of Calabar - Bachelor of Science (B.Sc.), Genetics & Biotechnology
ACHIEVEMENTS
Customer Service Staff of the Year, Parrallex MFB (2015), Consistently recognized for accuracy, compliance, and operational efficiency across roles