Donald Anyamba
Customer Support/Community Manager
Enugu,Nigeria
Summary
Confident, reliable, energetic, self-motivated, and forward thinker with over 4 years of experience in service delivery and proven multitasking abilities. Expertise in customer support, community management, project management, and technical writing. Committed to maintaining long-term professional relationships that will boost business outcomes in the blockchain industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
SKALE Network Brand Ambassador
SKALE Network
, Remote
2020.12 - Current
In this role, I teamed up with fellow ambassadors to create content for SKALE, boosting engagement across all social media handles.
Donald's competency at work earned him the extra role of managing SKALE African and International channel, taking questions concerning SKALE as well as building SKALE Network community.
- Maintained energy and enthusiasm in SKALE community.
- Prepare simplified crash course to educate new community members about SKALE Network.
Community Moderator
Akash Network
2021.01 - 2021.11
- Developed and implemented unique and engaging activities for Akash Community.
- Moderated community activities and kept the community engaged.
Customer Service Representative
TrustSwap
, Remote
2020.12 - 2021.11
In this full-time role,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns on their respective platform.
- Responded to customer requests for services and company information.
- Referred customers to Technical Team and followed it up until issues are resolved and customers satisfied.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
Contributing Writer
OpenOcean
2020.10 - 2021.03
- Created briefs, features and general content articles.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Education
Agricultural And Bioresources Engineering
Federal Polytechnic
Anambra State, Nigeria 2017.02 - 2019.10
Blockchain Mastery - Blockchain & Bitcoin Mastery, Blockchain Business.
Moralis Blockchain Academy
2022.03 - Current
Complete Web Development Bootcamp
Udemy
2020.02 - 2020.06
Skills
Complaint resolution
Administrative support
Excellent Team building
Critical thinking
Organizational and Time management
Written Communication
Multitasking Abilities
Technical research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Blockchain Mastery - Blockchain & Bitcoin Mastery, Blockchain Business.
Moralis Blockchain Academy
2022.03 - Current
Community Moderator
Akash Network
2021.01 - 2021.11
SKALE Network Brand Ambassador
SKALE Network
2020.12 - Current
Customer Service Representative
TrustSwap
2020.12 - 2021.11
Contributing Writer
OpenOcean
2020.10 - 2021.03
Complete Web Development Bootcamp
Udemy
2020.02 - 2020.06
Agricultural And Bioresources Engineering
Federal Polytechnic
2017.02 - 2019.10
Hobbies
- Table Tennis
- PC Games
- Reading
- Traveling
- Learning new techs.
Hobbies
- Table Tennis
- PC Games
- Reading
- Traveling
- Learning new techs.