Don-Egbo Ngozika Benedicta
Port Harcourt
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
18
18
years of professional experience
Work History
Caregiver
Atlantic Medical consultants
Port Harcourt
06.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to medical professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed and maintained accurate records.
- Collaborated with family members to create personalized care plans.
- Implemented safety protocols to ensure a secure environment for clients.
- Coordinated transportation for clients to medical appointments and social events.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Head Financial Transaction
First Bank Of Nigeria Ltd
Port Harcourt
04.2024 - Current
- Head Cash Management responsible for cash disbursement and processing, Cash evacuation and receipt.
- Responsible for Vault balancing and administration.
- Responsible for Supervision of tellers.
- Responsible for Co-ordination of working processes, assignment and review of work done by my subordinates.
- Responsible for customer satisfaction in banks.
- Responsible for the verification of the authenticity of customers cheques presented and theorizing them for payment.
- Responsible for accounts payable and receivable proof and balancing at month end.
- Responsible for Examination and verification of the authenticity and accuracy of work done by my subordinate before authorizing the payments, credits, deposits and withdrawals.
- Responsible for resolution of work-related problems.
- Responsible for the preparation and submission of progress report to my supervisor.
- Responsible for arrangement of repairs and maintenance of work tools and equipment to enable my subordinated work seamlessly.
- May perform same function as my subordinates.
Head Non-Financial Transaction
First Bank Of Nigeria Ltd
Port Harcourt
09.2020 - 04.2024
- Responsible for customers general inquiry management, query management and complaint resolution.
- Responsible for Maintenance of efficient service delivery.
- Co-ordinates, assign and review the work of my subordinates.
- Responsible for Examination and verification of the accuracy of work before authorization.
- Establish work schedules and procedures and co-ordinate activities within my other units/departments.
- Resolve work related problems as directed by my HBS.
- Educate my team members in their job roles and company policies in my unit.
- Requisition of materials and monitoring of supplies to ensure smooth operation without wastage.
- May perform same work as subordinate.
Head Financial Transaction
First Bank Of Nigeria Ltd
Port Harcourt
08.2018 - 09.2020
- Head Cash Management responsible for cash disbursement and processing, Cash evacuation and receipt.
- Responsible for Vault balancing and administration.
- Responsible for Supervision of tellers.
- Responsible for Co-ordination of working processes, assignment and review of work done by my subordinates.
- Responsible for customer satisfaction in banks.
- Responsible for the verification of the authenticity of customers cheques presented and theorizing them for payment.
- Responsible for accounts payable and receivable proof and balancing at month end.
- Responsible for Examination and verification of the authenticity and accuracy of work done by my subordinate before authorizing the payments, credits, deposits and withdrawals.
- Responsible for resolution of work-related problems.
- Responsible for the preparation and submission of progress report to my supervisor.
- Responsible for arrangement of repairs and maintenance of work tools and equipment to enable my subordinated work seamlessly.
- May perform same function as my subordinates.
Relationship Manager
First Bank Of Nigeria Ltd
Port Harcourt
11.2015 - 07.2018
- Responsible for client’s portfolio management to ensure its quality and profitability to both the customer and the bank.
- Help to expand customers business by giving loans and advances to grow their business.
- Maintain efficient service delivery, business presentation and business meetings.
- Develop personal financial plans for clients in cash management, financial advise, insurance coverage, retirement.
- Meet with clients to obtain information about income, liabilities and assets and proffer professional advise on how to manage each situation.
Head Customer Service
First Bank Of Nigeria Ltd
Port Harcourt
12.2011 - 11.2015
- Responsible for customers general inquiry management, query management and complaint resolution.
- Co-ordinates, assign and review the work of my subordinates.
- Responsible for Examination and verification of the accuracy of work before authorization.
- Establish work schedules and procedures and co-ordinate activities with other units/departments.
- Resolve work related problems and prepare, submit progress reports.
- Identify training needs and train workers in their job roles and company policies.
- Requisition of materials and monitoring of supplies to ensure smooth operation.
- Responsible for allocation of work equipments like computer systems and other equipments also arrange maintenance and repair works if need there is need.
- May perform same work as subordinate.
Customer Service Officer
First Bank Of Nigeria Ltd
Port Harcourt
11.2007 - 11.2011
- Responsible for customers general inquiry management, query management and complaint resolution.
- Responsible for Maintenance of efficient service delivery.
- Responsible for customer management and product advisory services.
- Responsible for processing of credit card and issuance of pin mailer.
- Responsible for account opening and savings plans advisory.
Education
Caregiver
Clarion College of Business And Technology
Port Harcourt 10-2024
Masters of Business Administration -
Enugu state University of Science and Technology
Enugu01.2015
Bachelor of Engineering - Computer Engineering
Enugu state University of Science and Technology
Enugu01.2003
Nebosh IGC
American Caregiver Association
Skills
- Effective communication
- Team leadership
- Problem solving
- Calm under pressure
- Social perceptiveness
- Verbal communication
- Problem resolution
- Remote office availability
- Organization
- Flexible and adaptable
- Computer skills
- Analytical
- Task prioritization
- Excellent communication
- Good Telephone Etiquette
- Dependable and responsible
Additional Information
National Examination Board in Occupational Safety and Health – NEBOSH International General Certificate 32015, Proficient in computer skills.
Languages
English, fluent
Timeline
Caregiver
Atlantic Medical consultants
06.2024 - Current
Head Financial Transaction
First Bank Of Nigeria Ltd
04.2024 - Current
Head Non-Financial Transaction
First Bank Of Nigeria Ltd
09.2020 - 04.2024
Head Financial Transaction
First Bank Of Nigeria Ltd
08.2018 - 09.2020
Relationship Manager
First Bank Of Nigeria Ltd
11.2015 - 07.2018
Head Customer Service
First Bank Of Nigeria Ltd
12.2011 - 11.2015
Customer Service Officer
First Bank Of Nigeria Ltd
11.2007 - 11.2011
Caregiver
Clarion College of Business And Technology
Masters of Business Administration -
Enugu state University of Science and Technology
Bachelor of Engineering - Computer Engineering
Enugu state University of Science and Technology
Nebosh IGC
American Caregiver Association