Dominica Obute

Delivered exceptional customer service by addressing client needs and providing timely updates on service progress.

Facilitated effective communication between customers and technicians, ensuring clarity on service details and timelines.

-Managed appointment scheduling and invoicing accurately, enhancing workflow efficiency and customer satisfaction. through knowledgeable customer advice.

• Receive and attend to walk-in customers.
• Update status of all service requirements in the system (INCADEA)
• Open job cards and ensure invoicing is correct as per the jobs performed.
• Manage workshop appointments based on available appointment slots.
• Efficient advice to other departments based on customers feedback, then put up paperwork and invoicing.
• Continued customer contact to ensure every opportunity for ‘up selling’ of parts, accessories, service and repair work.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Reformulate customer requests and draw up a work order. Explain the nature of the work and checks to be done and give estimated price and lead-time commitments.
• Sign work orders and have the customers sign it, provide customer with a copy.
• Remain in contact with the workshop for real-time progress reports. In case of additional (unforeseen) jobs contact customers by telephone to inform them of change in delivery deadlines and cost. Inform customers of this procedure during motorcycle reception.
• Ensure that work requested has been carried out, explain the bill to the customer and ensure that the bills are paid for before the product is released.
• Create atmosphere of trust by providing personalized service, ensuring customers have a seamless experience during their visit to the workshop.

• Updated job knowledge regularly through continuous learning initiatives.
• Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
• Improved customer satisfaction by providing timely and accurate information.
• Coordinated with technicians to ensure quality of service.
• Documented all services provided, maintaining comprehensive records.
• Maintaining positive customer relationships to ensure repeat business.
• Responded to customer requests with friendly, knowledgeable service and support.
• Calculated costs, processed payments and provided receipts.
• Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
• Responded to questions regarding service outcomes and resolved complaints.
• Collaborated with service technicians to order parts for customers.

• Updated job knowledge regularly through continuous learning initiatives.
• Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
• Handled administrative tasks for effective service delivery.
• Managed challenging customer situations for resolution and customer retention.
• Coordinated with technicians to ensure quality of service.
• Built rapport with customers, enhancing long-term relationships.
• Responded to customer requests with friendly, knowledgeable service and support.
• Responded to questions regarding service outcomes and resolved complaints.
• Improved customer satisfaction by providing timely and accurate information.

• Created a positive brand image by maintaining an upbeat and friendly demeanour at all times.
• Improved sales performance by implementing effective upselling techniques during promotions.
• Encouraged prospective customers to try products, leading to increased sales conversion rates.
• Reinforced brand messaging by consistently emphasising unique selling points during interactions.
• Gathered customer feedback for improving future marketing strategies.
• Achieved high levels of customer satisfaction with thorough knowledge of products promoted.
• Fostered a fun shopping experience with lively product demonstrations, driving in-store footfall.
• Enhanced customer understanding through detailed explanation of product features.
• Used product and service knowledge to guide customer decision-making.
• Maintained positive and approachable demeanor, fostering friendly and inviting atmosphere.
• Answered questions and offered advice on available products and services.

• Utilised multi-line telephone system to manage incoming calls effectively.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Maintained an organised reception area for a professional business environment.
• Managed phone calls, resulting in effective communication flow within the company.
• Upheld confidentiality with sensitive information handling procedures.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Managed office calendar, set new appointments and assisted with arrangements.
• Set up office spaces, equipment and support services for client and team meetings.