DOLAPO EGBONWON
Lagos,Nigeria
Summary
Experienced IT Non-Technical Portfolio Lead skilled in IT service management, business application support, and technology optimization. Proven ability to align IT strategies with business goals, manage stakeholders, and enhance operational efficiency. Strong background in vendor management, risk mitigation, and IT governance, ensuring seamless IT service delivery. Holds multiple certifications in IT governance, cybersecurity, and project management, with a focus on driving innovation and improving user experience.
Overview
24
24
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
IT - Non - Technical Portfolio Lead
SEPLAT ENERGY PLC
Lagos
01.2020 - 03.2025
- Led team of IT specialists in implementing and upgrading network hardware and software, improving system efficiency
- Managed and resolved staff calls daily for business application issues, ensuring high uptime for critical financial and ERP systems.
- Optimized business operations by identifying and implementing new software applications, increasing process efficiency.
- Improved service-user satisfaction through clear communication and efficient troubleshooting of IT issues
IT - Server & Desktop Operations Coordinator
SEPLAT PETROLEUM DEVELOPMENT COMPANY, PLC
Lagos
11.2017 - 01.2021
- Managed IT infrastructure installations across diverse range of servers and desktops while coordinating software licensing and distribution to ensure seamless operations and high system availability
- Directed multiple hardware and software installation projects from planning and estimation through client handover, utilizing strong project management and risk mitigation strategies
- Supervised installation and maintenance operations on various projects, enforcing adherence to safety, security, and QHSE protocols and optimizing network performance
- Collaborated with cross-functional teams and external vendors to design and execute disaster recovery plans and IT system enhancements, maintaining robust network infrastructure and ensuring business continuity
IT - OFFICER
SEPLAT PETROLEUM DEVELOPMENT COMPANY PLC
Lagos
07.2010 - 04.2017
- Directed strategic IT planning and vendor software integration initiatives while managing comprehensive IT infrastructure, including network systems, server environments, and essential software resources.
- Mentored technical support and system administration team members, ensuring timely resolution of network connectivity issues and effective end-user problem-solving.
- Administered core systems—including Active Directory, Sage software, SQL Server, and Accounting Application Servers—to maintain robust uptime and reliability.
- Designed and implemented Virtual Desktop Infrastructure and automated software distribution using SCCM, streamlining system updates and enhancing overall IT support efficiency.
IT - Network Administrator
SHEBAH EXPLORATION & PRODUCTION COMPANY LIMITED
Lagos
07.2009 - 07.2010
- Deployed and configured Active Directory, DNS, DHCP, NAT, and GPOs on Windows Enterprise Server 2008 to optimize LAN and WAN network performance across office and FPSO environments
- Managed rollout of security patches and software updates on intranet systems, ensuring robust connectivity and system reliability while advising management on hardware, software, and communication equipment acquisitions
- Led maintenance, evaluation, installation, and training initiatives to meet company and user requirements, providing IT training that enhanced network performance and user competency.
- Implemented and maintained central backup server and data control system to ensure daily data preservation and swift recovery during network or system emergencies, including on-call shifts on holidays and weekends
IT - Network Administrator
ORDREC GROUP LIMITED
Lagos
02.2009 - 07.2009
- Managed daily maintenance and security for LAN and WAN networks, ensuring uninterrupted connectivity across multiple sites and devices
- Recommended and coordinated procurement and installation of hardware, software, and communication equipment, driving enhanced network performance
- Oversaw operating system license management and implemented regular network backups while maintaining up-to-date documentation and enforcing IT standards.
- Led strategic IT infrastructure projects, deploying Active Directory, DNS, DHCP, NAT, and GPOs on Windows Enterprise Server 2003 to support robust organizational operations
IT - Officer
TORRENT TECHNOLOGIES LIMITED
Lagos
01.2005 - 12.2008
- Managed and deployed Local Area Network (LAN) infrastructure supporting over 20 workstations and three servers, ensuring seamless connectivity and performance
- Provided technical support to over 400 clients under astrict Service Level Agreement (SLA), ensuring high service availability
- Configured and installed network equipment, including Cisco routers, firewalls, and switches, optimizing network efficiency and security for enterprise operations
- Lead procurement, installation, and commissioning of IT backend solutions, completing projects on time and within budget while ensuring compliance with industry standards.
IT - System Engineer
IMPAC OIL AND GAS ENGINEERING LIMITED
Port Harcourt
08.2006 - 10.2007
- Provided desktop support and user training, ensuring seamless adoption of IT systems and minimizing downtime
- Monitored and optimized servers and workstations, administering TCP/IP networks, DHCP, and DNS, to improve overall system performance
- Managed network support for Windows 2003 Exchange Server, LAN, WAN, VPN, and VNC connections, ensuring reliable uptime and data security
- Generated KPI reports on network performance and service delivery, leading to improvements in network efficiency through proactive monitoring
Help Desk Technician
DOT COMM TECHNOLOGIES
Lagos
02.2001 - 01.2004
- Provided technical support for Terminal Server users and LAN network users, ensuring seamless connectivity and minimal downtime
- Assembled and maintained computer systems, improving hardware reliability and performance for end users
- Registered and managed user tickets for browsing-related issues, resolving requests efficiently to enhance user experience
- Handled customer calls daily, delivering effective communication and accurate issue resolution to improve service satisfaction
Education
Bachelor of Science - Geography And Planning
LAGOS STATE UNIVERSITY
Lagos09.2021
Skills
- IT Service Management
- Network Administration
- Business Application Support
- IT Infrastructure Management
- Cybersecurity & IT Governance
- Project Management
- Disaster Recovery & Risk Mitigation
- Cloud Computing & Virtualization
- IT Portfolio & Vendor Management
- Stakeholder Engagement
- Process Optimization
- User Training & Technical Support
- Compliance & Regulatory Adherence
- Incident Management & Troubleshooting
- Communication & Team Collaboration
- Strategic IT Planning & Budgeting
Certification
- Management Skills for New Managers, 2024.
- Certificate of Recognition, HSE Focal point, For Exceptional commitment and Consistent attention to Health, Safety, and Environment 2023.
- Certificate of Competence, Nigeria Red Cross Society, Basic First AID course Certification 2022.
- Certificate of Attendance, Data Privacy and Protection Training, 2021
- Dell EMC, Dell EMC PowerEdge MX Modular Platform Installation, Implementation & Administration, 2020.
- ArcGIS, Mapping & Visualization, 2020.
- Technical Preview, Certificate Training Fusion Cloud Desktop Solution, 2018.
- CELEMI-LAGOS, Securing Project Success, 2018
- VEEAM, VEEAM BACKUP & REPLICATION V7: Technical Overview, 2017.
- Nigerian Red Cross Society, Fire Safety, 2017.
- Certification Edge, Lagos Hands-on-Project Management Professional Master's Class, 2017.
- Certificate of Completion, SIMS RECORDS FOCAL POINT TRAINING, 2016.
- Microsoft Certificate of Achievement, Implementing /Managing Microsoft Server Virtualization (Hyper-V), 2015.
- Nigerian Red Cross Society, BASIC FIRST AID Training, 2015.
- Digital Jewels, ISO 27001 Lead IMPLEMENTER, 2014.
- PECB Certified, ISO 27001 Lead IMPLEMENTER (PECB), 2014.
- Microsoft, Installing And Configuring Windows Server 2012.
- Certificate of Attendance, Employee Relation Workshop (in-plant), 2012.
- Microsoft, Microsoft Certificate of Achievement Administering System Centre, 2012.
- Hands-On Commvault Simpana 10 Training, 2012.
- Certificate, Installing, and Configuring Windows 7 Client, 2012.
- Certificate, Windows Server 2008 Active Directory, 2012.
- Microsoft Certified Solution Associate, 04/2012.
- Certificate, Sophos Endpoint Protection -Antivirus, 2012.
- Microsoft, Installing And Configuring Windows 10, 2012.
- Certificate, Data ONTAP 7.3 Fundamentals (DOTF)NetApp Storage, 2011.
- Kit Technology, WIRELESS NETWORKING, 2011.
- Kit Technology, ADVANCED STRUCTURED CABLING & FIBRE OPTICS (Project implementation), 2010.
- Kit Technology, VPN IMPLEMENTATION, FIRE WALLING, AND INTERNET SECURITY, 2009.
- Certified Security Consultant, GateProtect, 2009.
- Certified Security Professional, GateProtect, 2009.
- Microsoft Certified Professional, MCP (Windows 7), 2007.
- Microsoft, Windows Server 2003 Active Directory Domain Service Hand-On, 2006.
- Panasonic Certificate, PANASONIC (PABX) KX-TDA 100 & 200 Series Hands-On, 2004.
- Kit Technology, VSAT EARTH STATION Hands-On, 2003.
Timeline
IT - Non - Technical Portfolio Lead
SEPLAT ENERGY PLC
01.2020 - 03.2025
IT - Server & Desktop Operations Coordinator
SEPLAT PETROLEUM DEVELOPMENT COMPANY, PLC
11.2017 - 01.2021
IT - OFFICER
SEPLAT PETROLEUM DEVELOPMENT COMPANY PLC
07.2010 - 04.2017
IT - Network Administrator
SHEBAH EXPLORATION & PRODUCTION COMPANY LIMITED
07.2009 - 07.2010
IT - Network Administrator
ORDREC GROUP LIMITED
02.2009 - 07.2009
IT - System Engineer
IMPAC OIL AND GAS ENGINEERING LIMITED
08.2006 - 10.2007
IT - Officer
TORRENT TECHNOLOGIES LIMITED
01.2005 - 12.2008
Help Desk Technician
DOT COMM TECHNOLOGIES
02.2001 - 01.2004
Bachelor of Science - Geography And Planning
LAGOS STATE UNIVERSITY
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