Dolapo Adelakun
Lagos
Summary
Results-oriented achiever with a proven track record of surpassing targets and driving success in fast-paced environments. Possesses a unique blend of strategic thinking and hands-on experience, delivering impactful solutions that enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Director of Programs
Bridge-D-Gap Initiative
01.2021 - Current
- Dedicated efforts to tackle challenges impacting adolescent health.
- Conducted comprehensive data collection on youth trends.
- Coordinated programs aimed at improving health outcomes for teenagers.
- Facilitated emotional intelligence workshops for sexual abuse stakeholders.
- Enhanced understanding of adolescent health challenges by collaborating with stakeholders on various initiatives.
Co-Founder
Inspire
02.2017 - 12.2021
- Company Overview: Lagos, Nigeria
- Launched a charity initiative known as 'Inspire' in Lagos, Nigeria to tackle poverty and its negative impacts on society
- Involved in planning and execution of community outreach programs in Lagos
- Ensured less-privileged children have the right to a good education by providing them with basic amenities such as books, uniforms, school bags and stationery
- Worked in collaboration with other non-profit organizations to provide food for the less privileged in the community and carry out free basic medical tests such as a genotype blood test, with the aim of providing health education and reducing the burden of Sickle Cell Anaemia
- Lagos, Nigeria
Operations Officer
Neochildcare
02.2020 - 12.2020
- Company Overview: Lagos, Nigeria
- Coordinated with healthcare professionals to ensure comprehensive services for customers.
- Facilitated customer initiation process effectively.
- Coordinated introduction of health screening processes in academic settings.
- Coordinated recruitment of health care experts for educational outreach initiatives.
- Promptly responded to and fulfilled customer requirements.
- Facilitated procurement of supplies for health-related initiatives.
- Lagos, Nigeria
Domestic Operations - Reconciliations Analyst
Guaranty Trust Bank UK
08.2017 - 12.2019
- Company Overview: London, U.K
- Handled NOSTRO account reconciliation and managed back office processes efficiently.
- Reported to Head of Operations in absence of Senior Domestic Operations Executive.
- Executed a wide range of back office tasks efficiently.
- Developed expertise in performing precise manual reconciliations via Excel.
- Executed regular quarterly assessments and enhancements of Standard Operating Procedures.
- Managed customer BACs transactions with precision.
- Working with banking systems such as global messaging plus (GMP) to create SWIFT MESSAGES
- Maintaining customers' accounts and ensuring all documentations meet the company's KYC and AML requirements
- Aided relationship team with the administration of clientele accounts.
- Facilitated enhanced information exchange by creating comprehensive task documentation.
Customer Service
Guaranty Trust Bank UK
02.2016 - 08.2017
- Company Overview: London, U.K
- Served as first point of contact for customers contacting the bank for a variety of needs
- Reporting to the customer service Team Lead, part of the team responsible for directly communicating with customers through email, telephone and in person
- Responsible for maintaining customers' accounts and ensuring all documentations meet the company's KYC and AML requirements
- On-boarding and off-boarding of customers
- Advising customer and prospective customers
- Working with in-house banking software systems such as the Banks BASIS system
- Assisting relationship managers in the administration and servicing of customers' accounts
- London, U.K
Internship Programme
Nigerian Breweries
10.2015 - 01.2016
- Company Overview: Lagos, Nigeria
- Gained comprehensive understanding of major brewery sectors during a 12-week internship.
- Recorded and maintained detailed safety data.
- Maintained sanitary conditions through routine cellar sterilization every day.
- Performed turbidity tests through product degassing.
- Managed comprehensive safety reviews with accurate data entry.
- Lagos, Nigeria
Education
MSc. - Global Public Health
Queen Mary university
London01.2021
MSc. (Hons) - Biotechnology, Bioprocessing and Business management
University of Warwick
United Kingdom01.2015
BSc. (Hons) - Biomedical Science
University of Bedfordshire
United Kingdom01.2014
A Levels - ICT, Biology, Psychology, Maths
West Hatch Sixth Form
Essex01.2011
Skills
- Excel Spreadsheet Management
- Google Workspace Proficiency
- Interactive Presentation Design
- Capacity building
- Research and analysis
- Monitoring and evaluation
- Training and facilitation
- Strategic planning
- Data review
- Data analysis
- Policy analysis
- Technical assistance
- Data collection
- Project planning
- Analytical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Relationship building
- Operational efficiency
- Task prioritization
- Interpersonal skills
- Customer relationship management
- Interpersonal communication
- Quality assurance
- Risk management
- Analytical skills
- Vendor management
Timeline
Director of Programs
Bridge-D-Gap Initiative
01.2021 - Current
Operations Officer
Neochildcare
02.2020 - 12.2020
Domestic Operations - Reconciliations Analyst
Guaranty Trust Bank UK
08.2017 - 12.2019
Co-Founder
Inspire
02.2017 - 12.2021
Customer Service
Guaranty Trust Bank UK
02.2016 - 08.2017
Internship Programme
Nigerian Breweries
10.2015 - 01.2016
MSc. - Global Public Health
Queen Mary university
MSc. (Hons) - Biotechnology, Bioprocessing and Business management
University of Warwick
BSc. (Hons) - Biomedical Science
University of Bedfordshire
A Levels - ICT, Biology, Psychology, Maths
West Hatch Sixth Form
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